Sr. Technical Support Engineer
Austin, TX

Job Description

Regular Responsibilities Include:

* Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
* Proactively identify, diagnose, analyze and troubleshoot issues
* Improve and streamline internal processes to make our work operationally efficient
* Responsible for helping to define best practices and improving methods to benefit end users
* Joining customer calls, performing configuration and resolution of end-user issues
* Experience in writing/troubleshooting SalesForce Apex Triggers and Apex Classes preferred
* Evaluate active tickets, prioritize strategic projects, workload and monitoring queue health
* Troubleshooting software configuration, deployment / production issues
* Document troubleshooting and create a knowledge repository for a more self-service deployment environment
* Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
* Experience developing custom applications and components
* Take ownership of technical issues, and working with our Development, Product, and QA groups to resolve more advanced issues when necessary;

Required Skills and Experience:

* Excellent written and verbal communication skills;
* Advanced knowledge and experience using the following tools and technologies desired: Python scripting, SQL Server, MySQL, IIS, Apache/Tomcat, Splunk, Salesforce.com, SQL, Eloqua, Marketo, SFTP, HDFS, AWS tools, and Atlassian Tools.
* Strong knowledge and proven experience in writing SQL queries
* Collaborative but able to work autonomously with minimal guidance in a rapidly changing environment
* You thrive in a dynamic environment, adapt to change, and multi-task effectively
* Previous experience and interest in expanding your software development skills / Salesforce certified, a plus

Minimum requirements: Bachelor's degree (foreign equivalent degrees accepted) in Computer Science, Information Technology, Information Systems Management, or any related field.

About Lattice Engines

Lattice is revolutionizing sales and marketing through the power of Predictive Analytics. We help our customers know who will buy, what they will buy, and when they will buy. Our lead optimization platform delivers real-time, predictive and actionable insight to sales and marketing professionals wherever they are so they can engage the most receptive customers in the most compelling ways. Fortune 500 companies such as Dell, EMC, Paypal, and SunTrust rely on Lattice to generate more pipeline, improve conversion rates, and double win rates. Lattice is privately held and backed by NEA and Sequoia Capital. Learn more at www.lattice-engines.com and follow @Lattice_Engines.