Job Directory Amazon Sr. Technical Program Manager

Sr. Technical Program Manager Amazon
Seattle, WA

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About Amazon

Job Description

Hundreds of millions of customers. Billions of queries per year. The scale and impact of Amazon Search is enormous, and we are looking for a Senior TPM to help search scale across over a hundred Amazon teams looking to build new features in the search front end.

The Search Customer Experience team (SCX) is responsible for the customer-facing features, information, and look & feel of search results on desktop, tablet, and mobile devices globally. We partner with Amazon's category teams, from home, apparel and electronics to video, devices and groceries. We also partner with the teams that power search relevance, query understanding, browse, and product recommendations.

We are looking for a Sr. TPM to lead coordination with partner teams and manage the Search Intake Process (SIP), working with tech, design, product and other TPMs to make over 100 teams successful in search. Successful candidates will enjoy diving into data and metrics, have excellent communication strategies, want to drive success through others and have strong backbone when working with teams who may have conflicting goals. You'll also define and evolve the metrics, Service Level Agreements and KPIs needed to prove success. You will thrive in a collaborative, creative, analytical, and fast paced environment.

Specific responsibilities include:

* Leading weekly feature intake triage for search features and owning day to day communication with category teams.
* Deeply understand all the technical capabilities of the search front end.
* Developing working knowledge of the rest of search (search relevance & ranking, search engine).
* Drive process improvement with analytics, data, measurement, metrics.
* Partner with designers, tech writers, PMTs and TPMs to ensure we have the right engineering documentation to allow away teams to ramp quicker on building features in search.
* Own reporting of SLA adherence and drive awareness of partner needs into the rest of the organization to inform search investments.