Sr Systems Analyst Cardiology
Melville, NY

Job Description

Overview

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

The primary purpose of this role is to provide technical support for assigned applications.

Responsibilities

* The Cardiology Sr System Analyst functions within a broader team responsible for Cardiology, PACs support and system management.
* This position is a senior level position responsible for the day support and management of a variety of Cardiology systems.
* This position works to identify, recommend, and optimize the systems to ensure efficient clinical use and workflow.
* The Cardiology Sr System Analyst serves as a system administrator, trainer and representative to users, vendors, peers and leadership.
* Develop and maintain collaborative working relationships with clinical and operational staff, technical teams, and vendor partners.
* Recognize opportunities for process redesign in order to maximize the benefits of the implementation.
* Ensure fulfillment of customer service goals and service level agreements.
* Mentor team members in gathering requirements, performing workflow analysis, and developing system specifications.
* Monitor and partner with software vendors to ensure system optimization and currency of product roadmaps.
* Establish & maintain processes and procedures for effective documentation, customer support, troubleshooting, and issue resolution.
* Develop processes and procedures to monitor systems for data quality, efficiency, operation, and data integrity
* Diagnose and troubleshoot complex system issues and application interfaces
* Develop and maintain project plans, timelines, and issue lists.
* Report on project status, issues and risks
* Keep abreast of and understand the operational workflow of customer departments
* Translate and implement best practices related to patient safety and quality into the system configuration and design
* Provide and coordinate end user and team training on regular basis to ensure effective use of the systems and to ensure team coverage
* Provide 24 x 7 on-call coverage for user support on a rotating basis
* Knowledge of server configuration and networks a plus
* Experience in SQL and use of SSRS
* Trained in template development within Siemens SyngoDynamics and/or GE CCW a plus.
* Experience with any of the following is preferred: CRW, SyngoDynamics, PaceArt, MUSE, DMS, CPACS, EA, CCW.
* Required experience with HL7 Interfaces and Enterprise Imaging Archive
* Must have excellent analytical, communication, and organizational skills.

Qualifications

Academic and Professional Qualifications:

* BA or BS degree preferred or other relevant combination of training and experience.

Experience:

* 5-10 years industry experience preferred5-10 years industry experience preferred
* 4+ years of experience in Cardiology PACS Imaging preferred
* 5-10 years extensive experience in providing technical support and maintenance in assigned product preferred

Travel Requirements:

* May require local travel
* May require other travel for business needs

Working Arrangements:

* May require after hours on call support
* Work is performed in a standard office environment with minimal exposure to health or safety hazards

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans