Sr Systems Analyst
Melville, NY

Job Description

Overview

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Team Overview:

Digital Patient Experience Service Line is a newly formed team that manages and supports complex consumer facing web and mobile applications to effectively engage our employees, patients and 3rd party vendors for managing their healthcare activities; anywhere, anytime.

Job Overview:

This position is within the dPx Support Operations team. You will be a member of a broader cross functional team which is responsible for improving the overall digital experience for patients and clinicians. The ideal candidate is someone that appreciates working within a team and is constantly thinking how to make continuous improvements in workflows and operational process. In this role candidates are expected to be hands-on working alongside the Development Team, Quality Assurance Team, Application Support, Project Managers and Product Owners. This is your opportunity to be part of a fast paced growing team that will make a direct impact in empowering our consumers in the next evolution of healthcare management.

Responsibilities

* Accountable for the analysis and functional specification of Digital Patient Experience system. Applies system and business analysis knowledge to drive and execute the analysis of complex issues/defects, small enhancements and program/project requests
* Work with the Service Line Lead for the Digital Patient Experience (dPx) to support the products and services within the service line operational support of the dPx affiliated applications.
* Work with other service lines associated with the operational support of the dPx affiliated applications, including Service Desk and the Patient Access Service center.
* Coordinate and manage issues that arise, working with all associated services lines and application teams as needed.
* Help determine areas of support improvement across all affiliated service lines and help determine best optimization paths by working with those service line leads.
* Work with Service Line lead to coordinate and enforce change management, activation planning.
* Work with application Vendors as necessary for support of the dPx applications and services.
* Develop and maintain technical specification documentation.
* Develop and maintain operational support documentation.
* Work with testing team to help develop all testing needs around the dPx service line.
* Participate in Defect Triage Meetings and performs root cause analysis on QA, UAT and production defects and take action to avoid the same defects from occurring
* Evaluate application performance for usage and efficiency and work with application team to proactively diagnose and formulate corrective action plans as necessary
* Report into and regularly communicate with the Service Line Lead

Qualifications

Academic and Professional Qualifications:

* BA or BS degree preferred or other relevant combination of training and experience.

Experience:

* 5-10 years industry experience preferred
* 5-10 years extensive experience in providing technical support and maintenance in assigned product preferred
* 3-5 years of experience working with consumer facing web and mobile applications
* Experience working with Agile methodology supporting complex applications
* Must have hands-on knowledge of application production support processes which includes but not limited to Incident Management, Problem Management, Change Management, Release Management, Troubleshooting, and Critical Issue Communication etc.
* Knowledge of databases, SOA integration services, XML preferred
* Must have a strong analytical, problem solving and decision making skills
* Strong interpersonal, verbal and written communication skills to ensure effective collaboration with technical and non-technical team
* Strong Leadership, team-building, customer service and presentation skills
* Experience working with offshore team preferred

Travel Requirements:

* May require local travel
* May require other travel for business needs

Working Arrangements:

* May require after hours on call support
* Work is performed in a standard office environment with minimal exposure to health or safety hazards

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

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