Job Directory CNA Financial Sr. Specialist - Infrastructure, Governance, Compliance and Tools
CNA Financial

Sr. Specialist - Infrastructure, Governance, Compliance and Tools CNA Financial
Chicago, IL

CNA Financial Corporation is an insurance holding company, which provides a variety of customers, including small, medium and large businesses, associations, professionals, and individuals with a range of insurance and risk management products and services.

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About CNA Financial

Job Description

Job Summary

Responsible for the execution of the overall governance process to monitor and review delivery of the full scope of vendor partner services across Infrastructure and including annual deliverables financial tracking and non-domain-specific service level agreements. The role focuses on delivering value while working through a true partnership with Infrastructure vendor(s). This role executes the overall Infrastructure vendor governance framework and ensures compliance to that framework and to process controls in Infrastructure overall. This role acts as product owner and overall executer for various Infrastructure tools owned and managed by CNA (e.g. ServiceNow Flexera etc.) and maintains and complies with the methodologies for using these tools and other contractual arrangements outside of Infrastructure vendor partners (e.g. software licenses etc.). This role also supports the coordination of project-based work across the Infrastructure teams and infrastructure vendor(s) ensuring quality and compliance in each project.

Essential Duties & Responsibilities

* Performs a combination of duties in accordance with departmental guidelines:


* Collaboratively maintains and ensures compliance to an Infrastructure vendor governance framework at the direction of management.


* Works to ensure infrastructure vendor(s) delivers quality work and provides innovative ways to automate and scale CNA's infrastructure.


* Works within the team to successfully manage IT controls in the Infrastructure area ensuring compliance and the production of reports monitors and provide analysis and insights on key control Issues.


* Supports the coordination of Project-based work across the Infrastructure teams and infrastructure vendor(s) as well as relationship and continuous improvement projects.


* Independently executes the production of timely & accurate monthly Infrastructure vendor governance reporting tracking financials / financial matrix obligations and manages overall Infrastructure financial remedies / incentives based on contract adherence.


* Participates as a key member of the team that acts as product owner of Infrastructure tools and software such as ServiceNow and Flexera and ensures these tools are appropriate for the needs of CNA.


* Participates in vendor discussions to clarify roles / responsibilities and defines outcomes as needed.


* Actively adheres to established standards and controls and ensures others (CNA and vendor personnel) also adhere to these same standards and controls.


* May perform additional duties as assigned.


* Collect and maintain accurate Software Licensing information in repositories to address budgeting, software compliance & inventory, contracts, and cost.


* Develop and implement tools, processes and procedures to automate the collection, storage and reporting of key software data so that the products can be managed across the enterprise in an effective manner.



Reporting Relationship

Typically Director or above.

Skills Knowledge & Abilities

* Knowledge of Software Asset Management principals / practices


* Solid experience developing and adhering to governance frameworks and ensuring others comply as needed.


* Superior interpersonal and communication skills with the ability to organize and plan effectively for short and long-term goals.


* Strong experience in the governance of vendor contracts and ensuring effective execution of those contracts by vendor personnel.


* Strong problem solving and analytical skills and strong ability to understand the entire vendor agreement(s) and the strategies needed to manage them effectively.


* Ability to effectively function in a team environment and possess strong written and verbal communication skills.


* Strong ability to effectively interact and communicate with all levels of external vendor and/or internal business partners within scope of responsibility team and/or matrix environment.


* Ability to continually renew and increase professional and technical knowledge by attending educational workshops reviewing professional publications establishing personal networks participating in professional societies etc.



Education & Experience

* Bachelor's Degree in Computer Science Information Technology or equivalent work experience.


* Minimum of seven years of experience in IT preferably in Infrastructure utilizing an outsourced model and with significant experience working with vendor arrangements.


* Strong experience in managing and governing contracts of IT service providers both on-shore and off-shore and in negotiating successfully with infrastructure vendors


* Proven experience in working collaboratively with internal teams and external vendors in a fast-paced environment. Applicable certifications preferred.


* LI-LP1

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About CNA Financial

CNA Financial Corporation is an insurance holding company, which provides a variety of customers, including small, medium and large businesses, associations, professionals, and individuals with a range of insurance and risk management products and services.

Headquarters
Size
6300 employees
CNA Financial

333 S Wabash Ave

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