About
Job Description
Charter Communications is America's fastest growing TV, internet and voice company. We're committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter��s business strategy and it's the philosophy that guides our 90,000 employees.
JOB SUMMARY
Designs, develops, modifies, enhances and implements software systems designed to support new or existing business initiatives. Projects are usually of considerable complexity and require a mastery of development tools. Works in most phases of a project and reviews work of less experienced staff members. Performs maintenance and provides technical assistance and advice on existing software solutions.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience
Codes and performs unit and integration testing of software to ensure proper and efficient execution and adherence to business and technical requirements
Codes, tests, and debugs new software or makes enhancements to existing software
Designs and writes programs according to functional and non-functional requirements
Leads code review sessions to validate adherence with development standards
Reviews and provides input into development standards
Develops and maintains technical documentation
Serves as final escalation point to resolve incidents and problems for production applications and web services supported by the team in accordance with identified Service Level Agreements
Collaborates with internal customers, technical and architecture teams to solve complex software problems
Provides general system users and management with system analysis and feedback
Influences system design by identifying and recommending design and requirements needs for software enhancements
Mentors and coaches less experienced staff
Maximizes the efficiency of the various software systems by implementing, monitoring, testing and auditing new software programs
Participates in continuous performance improvement sessions to discuss opportunities to improve processes or standards
Analyzes and resolves computer related problems by coordinating with in-house personnel to diagnose and fix operational issues, as well as consulting, advising and training on specialized features and functions
Follows established configuration/change control processes
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak, and understand English
Knowledge of Voice, Data, Video, Wireless technologies
Understanding of software design patterns and principles
Ability to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations
Ability to work seamlessly within a team as well as manage individual tasks
Creative and abstract thinking skills to envision and design innovative solutions to business opportunities and challenges
Proven ability to work independently; designing, developing and deploying solutions, and to deliver projects on time with minimal direction
Ability to listen and evaluate all opinions without bias, and contribute to a common culture of excellence
Extensive technical knowledge of Information Technology field and computer systems
Strong communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholders
Strong ability to pick up complex concepts and processes quickly
Proven leadership abilities including ability to share knowledge, resolve conflict and create consensus
Demonstrated ability to take the lead on the most complex projects
Education
BA/BS in Information Technology, Computer Science, related field or equivalent work experience
Related Work Experience
6 plus years experience with major DBMS
6 plus years experience with coding, testing and design
6 plus years experience with software development methodologies
WORKING CONDITIONS
Office environment