Job Directory Sr. Project Manager - Salesforce Express All Regions/Remote

Sr. Project Manager - Salesforce Express All Regions/Remote
Boston, MA

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Job Description

Appirio, a Wipro Company helps customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and unmatched cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We do this by harnessing the power of one of the world's largest crowdsourcing communities and thousands of pre-built solution accelerators. Appirio is a trusted partner to some of the world's largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.

Brief Summary of Role:

Project Managers will manage multiple projects for our customers providing day-to-day leadership to analyze their requirements, develop designs, and implement cloud-based solutions based on Salesforce and platform. There will also be some level of responsibility for successful, on time and on budget delivery of all Appirio services at that client.


* Client Relationship Management
  • Develop and maintain long term, trusted relationships with our clients
    * Ensure long term client satisfaction and referenceability
    * Encourage and track ongoing and regular customer feedback, including coordination with our customer experience team initiatives

    * Project Oversight
  • Proven experience working as a project manager on software implementations, including development, data migration, integration, and change enablement.
    * Ability to monitor and manage the scope, schedule and budget of projects ranging in size ($25K to $1m) and duration (6 weeks to 1 year)
    * Extreme ability to multi-task, effectively prioritize, and practice excellent time management while managing 2 to 15 projects concurrently. Drives implementations of high-quality cloud solutions.
    * Provide technical expertise and/or input on high-level solutions and can require data analysis.
    * Acts as primary day-to-day escalation point of contact for the client and the operational aspects of the project. Objective focused on building strong customer relationships.
    * Facilitates regular status meetings with project team, sponsors, and all stakeholders.
    * Adheres to the Appirio Way Methodology and possesses the ability to assess risks in process, people, or technology and adjusts project plans to address accordingly.
    * Assists consultant team members in the delivery of client presentations during requirements, design, pilot and user acceptance testing sessions. Reviews deliverables prepared by the team before sharing with the client.
    * Provides mentoring, guidance and general care and feeding to project team members, including offshore team members.
    * Achieves published company utilization targets.

    Education and Required Experience (Requirements):

    * B.S. degree in Computer Science, Software Engineering, MIS or equivalent, or equivalent years of professional experience in a relevant field
    * Brings 5+ years project management experience with packaged software or custom development implementations
    * Experience with other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite, RightNow, etc.)
    * Experience in professional services/consulting organization
    * Experience in Agile approaches to project management
    * Strong presentation and communication skills
    * Proven ability to manage budgets for projects less than $300K
    * Located and able to work in the U.S. from a home office and ability to video conference daily both with internal teams and external customers
    * Experience with using or involved as part of a project team
    * Estimation/sizing, SOW/Change Order contracting experience preferred
    * Experience working with global development teams preferred
    * PMP preferred
    * Not eligible for visa sponsorship

    We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

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