Seller Support is the organization in Amazon that provides world-class support to over 2 million Amazon sellers. Sellers are our customers and we help eliminate problems associated with selling their products in Amazon.
Seller Support Change Program Management (CPM) is seeking a passionate and experienced Program Manager to join our team either in Seattle or in our European locations.
You will drive country expansion programs and work with all stakeholders to assemble project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of readiness projects by meeting project milestones. You will also assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, balance the business needs versus technical constraints, write draft seller and associate-facing content and encourage risk-taking behavior to maximize business benefit.
The Seller Support CPM team is responsible for ensuring that Amazon Sellers and Associates are ready for any changes we make at Amazon. We view every change as a Trustbusting or Loyalty Building experience. Changes are in the form of new features/programs or changes in existing features initiated by business and technical teams in Amazon. CPM has the following objectives:
* Manage the change experience: Plan, schedule and communicate all Seller-facing platform changes to ensure Sellers and Associates are notified and prepared prior to production release. CPM is uniquely positioned to look proactively at all Seller-impacting changes across Amazon. We follow a proven methodology to move great ideas into global operations which supports Amazon's high-velocity decision making, experimentation and adoption of emerging trends. * Measure and share: Drive post-launch analysis, and share successes and lessons learned for continuous improvement. * Understand proposed change: Provide feedback to Amazon teams and positively influence the Seller and Associate experience. Our advice is grounded in the valuable feedback we gather across Amazon's worldwide, Seller experience.
Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
Amazon is a company operating a marketplace for consumers, sellers, and content creators.