Sr. Program Manager Amazon
Seattle, WA

Job Description

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Within Amazon, the Selling Partner Support Organization's goal is to enable 3rd party Sellers of any size by helping them build the business they want. We obsess over providing world-class support to Merchants selling on the Amazon platform on a worldwide scale. Selling Partner Support strives to predict our Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners to better serve their customers. The Selling Partner Support team acts as the primary interface between Amazon and our 3rd Party business partners, so to our Sellers we ARE Amazon.

The Selling Partner Support team is looking for a Program Manager to drive programmatic improvements in the time it takes to resolve our sellers issues. This person will be responsible for coordinating efforts across multiple external teams that Selling Partner Support teams rely on to resolve sellers issues. This person will drive improvements in the time to resolve these issues while providing and reporting on key metrics that will drive these improvements.They will work cross functionally across software development engineering, product management and Operations teams, requiring a strong ability to communicate effectively with various business teams. This person must manage multiple projects at one time, drive complicated issues to closure, and innovate creative solutions that will positively impact both our Sellers and Associates. The right candidate loves solving complex problems and is passionate about coming up with solutions that our customers will love. Successful candidates will have a strong program management background, be detail oriented, have strong analytical skills, ability to deal with ambiguity and have excellent problem solving abilities.

Key Responsibilities of the Role:

* Program Management with a focus on bias for action and delivers results
* Relentlessly advocate for Seller and Associate concerns
* Working with stakeholder teams to plan, organize and execute both technical and non-technical initiatives. This includes working with cross regional teams, as well as technology teams to execute and build out innovative solutions.
* Represents the team to leadership and external stakeholders in various business and product reviews
* Think strategically and tactically to implement creative solutions aimed at reducing pain points
* Seen as approachable, cooperative and a team player, easily gains trust and support of the wider organization

Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.