Sr Program Manager - Alexa Skills Kit Amazon
Seattle, WA

Job Description

Interested in Amazon Alexa and the future of voice-powered connected devices? Come work on it! This is an opportunity to join a growing team that is inventing the future and building an exciting new Amazon business. The Alexa Skills Kit Business Team is hiring a dedicated Program Manager who will act as a customer advocate and develop programs to address high-priority third party developer issues. In this role, you will partner with Product and Engineering, Business Development/ Solution Architect teams, Developer & Store Marketing, and Customer Service to develop programs that provide customers and third party developers with the best experience using skills. You will identify key feature and business process gaps impacting business and develop programs to resolve them. The ideal candidate will possess strong program/project management skills, include a background in Sales/Business Development or Program/Project Management, excellent customer engagement and communication skills, and can work effectively in a cross-functional, fast-moving environment.

This role, while based in Seattle, will support our business teams across the globe. With Alexa's continued expansion across international locales and languages, building efficient and scalable processes, workflows and communication levers is key to help our global teams be successful.

Key responsibilities:

* Dive deep into internal customer issues to understand key pain points and define optimal paths to resolution.
* Gain support for recommended programs using strong written, verbal, and visual communication skills
* Drive a rigorous and proactive cadence of analysis and reporting, keeping stakeholders well-informed and engaged in key decisions. Ensure the Alexa organization has consistent insight into core customer issues using skills.
* Partner cross-functionally with multiple teams spanning Product & Engineering, Business Development / Solution Architects, and Developer & Store Marketing, to define and implement processes, procedures and policies
* Partner on large projects for the Alexa Skill Kit (The Alexa SDK)
* Document best practices for skills development for both internal partners and developers