Sr. Mgr, Software Development - Outbound Amazon
Seattle, WA

Job Description

Amazon's Global Outbound team is looking for a smart, talented senior technical leader with a strong management background to build and scale our email, SMS, push, and emerging channel (eg. social messaging apps, Alexa, etc.) communications systems to serve Amazon Customers, Selling Partners, and internal marketing teams around the world. These systems play a critical role in the Amazon customer and Selling Partner experience and deliver significant business impact for the company.

As a Senior Manager, you will lead your organization of high performing teams to build, scale, monitor, and optimize the systems that send billions of email, push, and SMS messages to hundreds of millions of customers each month. You will also own and drive delivery of technical services and outbound marketing tools that are used by hundreds of internal teams to plan and manage email, push, and SMS communications programs. You will interface with several teams including Retail Systems, Delivery Experience, Selling Partner Services, Prime Video, Prime Music, Alexa, AWS, and Automated Marketing. Our mission is to provide a world-class customer experience using scalable and robust software, so the challenges and opportunities span both the business and technical realms.

A successful candidate must be capable of being a hands-on manager with an established background in developing high volume and highly available services, strong technical ability, great communication skills, and a motivation to achieve results in a dynamic fast paced environment. At the same time, they must be able to scale themselves and their teams.

Day-to-day responsibilities

* Build a best-in-class engineering team that delivers excellent results through rapid iterations
* Design and develop state-of-the-art approaches to solving complex and ambiguous problems that may very well be problems not previous solved.
* Cultivate engineering and operational excellence through metrics and continuous learning
* Provide thought leadership and establish technical vision for the org
* Hire, coach, and develop rockstar managers, engineers, technical program managers, data engineers, and data scientists to take on increasingly greater responsibilities

The Ideal Candidate

* Must be technically credible to lead teams of world-class software engineers and be able to make the right design tradeoffs and technology choices under challenging circumstances
* Aptitude and enthusiasm for creating a vision, translating it into design, and leading engineers to execute on that vision
* Deep understanding of overall systems development life cycle including various methodologies (agile, Kanban, Lean, iterative)
* Experienced in developing the long-term strategy for technology platforms and that translate into an achievable roadmap
* Experienced building and managing teams that design and deliver scalable, extensible complex distributed systems.
* Understands how to scope and justify resources and budget needs to senior leaders and finance partners
* Constant focus on operational excellence of your system.
* Experience with open source technologies, object-oriented design, and agile development methodologies