Sr. Manager - Trailhead Technical Operations Salesforce
San Francisco, CA

Job Description

Job CategoryProducts and Technology

Job Details

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

With over 12 million badges earned to-date, Trailhead has reinvented the way people learn Salesforce and is helping people get new skills and further their careers. The Trailhead audience, Salesforce admins, developers, and users, are instrumental to the success of Salesforce's customers, and by helping them adopt Salesforce successfully and learn our latest technologies, we can help them succeed in their journeys.

OVERVIEW

As the Sr. Manager of Trailhead Technical Operations, you will be part of a dynamic global team, building and supporting shared technical tools, infrastructure and services to meet the business needs of our internal and external customers. The role demands a strong techno-functional leader with great salesforce platform experience leading global cross-functional initiatives for success.

You will be an execution champion on WEF Cybersecurity education initiative and would be responsible for leading and driving technical infrastructure project on Trailhead platform. This includes partnering with business stakeholders on security education team as well as internal Trailhead teams across content, UX, operations, product and our technology partners. You will work closely with head of trailhead technical operations to support execution and delivery of the business technology solutions roadmap covering current and future business needs.

Candidate also needs to have experience with Agile project/product development and delivery methodologies with abilities to navigate in rapidly shifting cross functional environment while being laser focused on accomplishing meaningful results. We are looking for innovative and enthusiastic leader who strive for continuous improvement by contributing to the development of standards, processes, and automation requirements that lead to operational excellence.

PRIMARY RESPONSIBILITIES

Lead and manage business initiatives with WEF Cybersecurity team and be the key driver to ensure business goals are met supporting the strategic vision of program. Help make key decisions, remove obstacles, and address business needs.

Partner with internal salesforce (Business Stakeholders, Trailhead content, UX, Product, Engineering, Security) and external technology partners (vendors and dev teams) to build and maintain tools and infrastructure solutions

Manage and deliver digital experiences across websites and mobile through a comprehensive content platform (such as Adobe Experience Manager). This includes experience with multi-language publishing environments, globalization for translation, terminology databases and management

Apply techno-functional expertise and salesforce platform knowledge to design solutions meeting business needs. This includes understanding business needs, architecting a solution and working with delivery teams to prototype and implement tools and processes

Manage (Prioritization, development, testing and deployment) projects and solution enhancements enhancements plus KLO releases with delivery and business teams. This includes Program Management, Requirements Gathering, Solution Delivery, Change Management and User Adoption for initiatives as needed to move the needle

Technology platform strategy and roadmap: Understand organization's vision and strategic growth direction and rationalize existing tools and technologies against needed business capabilities (areas of systems/tools, data and processes/governance) to scale Trailhead business and meet internal and external stakeholder needs

Focus on both short term wins/opportunities and longer term initiatives for improving customer experience, productivity and process efficiencies

Develop strong partnerships with functional leaders to drive focus on business objectives. Be a trusted partner for executive management to ensure program success

Be proactive, creative, entrepreneurial, have a healthy appetite for feedback, and thrive in high-pressure situations

PROFESSIONAL EXPERIENCE and SKILLS

10+ years' of experience as a technology leader and business partner in hi-tech enterprises

BS/BA Degree in Information Technology or equivalent industry experience

Ability to strategize and solve business problems by recommending and designing combination of process and automation solutions

At least 5+ years of experience with Salesforce platform and products. Proven track record as a strategic technologist and a solution architect using Salesforce products and technologies

Experience with agile development or scrum project management methodologies

Strong leadership ability demonstrated when engaging with senior executives

Strategic thinker that can see the big picture, innovate and adapt to constant change

Ability to work under pressure, highly adaptable and well organized

Experience with building high performing teams with strong team culture

Get it done attitude with a strong sense of team spirit.

Excellent oral, written and presentation skills, confident communicator with a flair for storytelling

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.