Job Directory Sr. Manager - Systems Engineering - 14001

Sr. Manager - Systems Engineering - 14001
Matawan, NJ

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About

Job Description

Job Family Descriptor

Responsible for planning , designing and developing solutions and service products riding on network or across multiple network layers such as CDN, Enterprise, Ethernet, IP, Wireless, Mobile Broadband, etc. Gather requirements, prepare architecture design, conduct technical and cost feasibility study, implement and resolve issues to support networks globally to meet timelines and customer requirements. Maintain and administer internally developed and third party applications. Responsible for developing and designing all network systems including storage, load balancers, servers, and routers/switches. Develop tools to proactively monitor the network on aspects such as utilization of backbone, alerts taking place etc. Lead the process on all stages such as concept, design, testing and implementation that will improve the performance and reliability of network systems. Define the work process flow between different functions for new implementations, existing network support and network tracking. Also define parameters, guidelines with respect to network tracking, data management for NOC team. The group plans manpower, infrastructure, budget requirements for the development and testing of software based on discussions with the products, operations and customer teams. Resolve issues on network systems based on escalations from the end user. Evaluate and validate new technologies to improve customer satisfaction.

Level Descriptor

The TPM shall facilitate all aspects of the program related to development up to Controlled Introduction. Among the TPM's responsibilities:

* Coordinate Outbound-related Interactions related to deliverables to the Customer.
* Coordinate all Inbound cross functional interactions between:
* Architects and Mbility Development engineering
* IT and Mbility Development engineering
* Operatins and Mobility Development Engineering
* Prduct and Mobility Development Engineering
* Netwrk Engineering and Mobility Development Engineering
* Vice Engineering and Mobility Development Engineering



Purpose - Broad objective of the role

* The Primary roles we are looking to fill will own the creation of the Product Development plans and schedules and manage the development process for including but not limited to the following:
* MVNE and MVNO deplyments
* Work with Engineering Solution Architect to understand the customer requirements, the MNO integration requirements and the MVNO service requirements
* Develop an End to End deployment plan that will meet the customers timeline
* Manage the program to a successful conclusion


* IMSI Supplier On-barding:
* Work with the suppliers, BD and Product Management to bring on new IMSI suppliers.
* Define/refine the process to scale the methods and make it more routine.
* Ensure the IMSIs are successfully tested against operator networks and ready to be used on a SIM/eSIM profile


* SIM/eSIM Prcurement and Delivery for MVNO customers
* Manage customer SIM orders, fulfill orders and deliver SIMs to meet the customer's timeline.
* Work with Engineering team to refine/troubleshoot SIM profiles.
* Work with Engineering to create order automation tools and portals/interfaces by which SIMs can be acquired quickly without human intervention.


* Multiple MVNO Prduct deliveries in conjunction with the overall Tata MOVE product strategy.


* Interact on behalf of the Development Engineering team with:
* Finance - prject budgeting, approvals, spend, etc.
* Legal - Cntracts, NDAs, SOWs, with partner organizations such as equipment providers, engineering, software etc.
* Prcurement - for purchasing equipment and software



The TPM owns the master schedule, and drives all deliverables to the Product Organization. The TPM is responsible for the execution of all processes, communication of the development efforts to the rest of the organization and coordination of all internal and external interactions between Development Engineering and the rest of Tata and the world.

Operating Network - Key External

Skills:

Must have prior experience in Service Delivery for an MVNO.

While the position does not require detailed knowledge of Mobile networks, the candidate must have strong knowledge is how a Mobile Operator business functions, including things like Service Delivery, Provisioning, Billing, Revenue Assurance, Customer Support and Service Availability.

Strong knowledge of the SIM manufacturing industry, SIM profiles, SIM and IMSI provisioning is strongly desired.

Knowledge of Mobile networking is a plus. Should have knowledge of the Packet Processing, Policy, Subscriber Management, Signaling, Portals, API integrations and fundamental mobile mechanics which make a mobile operator network function.

Must have tremendous patience and meticulous discipline in dealing with a volatile cross-functional environment. Must be exceedingly creative, self-starting, hard driving and yet compromising and open to feedback. Excellent negotiating skills are a must.

Must be an extreme multi-tasker, willing to work long hours across 24 time zones as much of the delivery team is in India, Europe and North America.

Must have a history of advanced product development methodologies, tools and on time delivery.

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills

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