Alexa is the voice-first personal assistant AI available through over 100 million devices and counting. She is always getting smarter and attaining new capabilities to become more helpful. While Alexa can interact naturally with everyone, she does her best work when she knows each customer as an individual and can tailor her assistance to their specific needs. When you ask Alexa for a rundown of your schedule, or to play that new artist you asked her about the other day, she needs to know who you are, remember your past interactions, and respect your preferences.
In this role you will lead the design and research initiatives that enable Alexa to treat people as individuals and provide personalized experiences to them. You will act as the head of design, including managing the careers and giving creative guidance to an elite group of user researchers, voice (VUI) designers, and visual (GUI) designers. You will partner closely with product, engineering, and data teams focused on identity and personalization across Alexa endpoints. You will advise on roadmaps, invest in research to drive customer-centric decision making, inspire divergent thinking to inspire creativity, spend time with customers to build empathy, and lead your team to create core identity experiences in Alexa.
Your team will work on new end-customer experiences and also create CX frameworks that allow the many Alexa teams to know who is interacting with Alexa so that she can provide a personal experience. As the center of design excellence for identity and personalization, your team's work will translate to new patterns and best practices that you will drive across the Alexa design landscape.
This role and team is part of Alexa's Identity Services team. We are a product team that works vertically and horizontally across Alexa to develop new core Alexa experiences and services related to a customer's whole lifecycle of identity. Our team includes engineers, designers, user researchers, product managers, and program managers. We have fun as a team and are working in an area that is core to the future of Alexa.
In this role you will be part of the senior leadership staff of Alexa Identity Services.
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