En TransUnion, tenemos un ambiente acogedor y enérgico que fomenta la colaboración y la innovación. Estamos explorando constantemente nuevas tecnologías y herramientas para ser ágiles. Este entorno le brinda a nuestra gente la oportunidad de perfeccionar las habilidades actuales y desarrollar nuevas capacidades, al mismo tiempo que descubres tu potencial.
Forma parte de nuestro equipo: trabajarás junto con excelentes personas, productos pioneros y tecnología de vanguardia
What You'll Bring:
Overall Description:
The role is a senior lead role, Service Desk Team Leader.
He is responsible to oversee the IT support area (service desk) and will lead a part of the team directly (levels 1 & 2) to achieve their objectives and defined SLAs.
This resource will report directly to the IT Service Delivery Manager (achievements, progress, risks/issues).
Requirements:
* Any engineering career * 1 year of lead experience at least * 3 years of support experience at least * Expertise in service desk and support functions * Demonstrated customer communication skills, and excellent interpersonal communications. * Effective reporting * Leadership * Teamwork * Excellent communication (oral & written) * Demonstrated conflict management and resolution * English advanced * Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it * Advanced knowledge in ITSM tool (BMC Remedy) * ITIL foundation certification
Impact You'll Make:
Optional Requirements:
* Intermediate ITIL certifications or more * Expertise in ITSM tool (BMC Remedy) * Environment work with team in different locations * Experience with 7x24 support
Working Hours:
* Business hours + availability
TransUnion Job Title
Sr Lead, IT
About Transunion
TransUnion is a risk and information solutions provider to businesses and consumers.