Job Directory TransUnion Sr Lead (Support Lead)
TransUnion

Sr Lead (Support Lead) TransUnion
Bogota, NJ

TransUnion is a risk and information solutions provider to businesses and consumers.

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About TransUnion

Job Description

What We'll Bring:

En TransUnion, tenemos un ambiente acogedor y enérgico que fomenta la colaboración y la innovación. Estamos explorando constantemente nuevas tecnologías y herramientas para ser ágiles. Este entorno le brinda a nuestra gente la oportunidad de perfeccionar las habilidades actuales y desarrollar nuevas capacidades, al mismo tiempo que descubres tu potencial.

Forma parte de nuestro equipo: trabajarás junto con excelentes personas, productos pioneros y tecnología de vanguardia

What You'll Bring:

Overall Description:

The role is a senior lead role, Service Desk Team Leader.

He is responsible to oversee the IT support area (service desk) and will lead a part of the team directly (levels 1 & 2) to achieve their objectives and defined SLAs.

This resource will report directly to the IT Service Delivery Manager (achievements, progress, risks/issues).

Requirements:

* Any engineering career
* 1 year of lead experience at least
* 3 years of support experience at least
* Expertise in service desk and support functions
* Demonstrated customer communication skills, and excellent interpersonal communications.
* Effective reporting
* Leadership
* Teamwork
* Excellent communication (oral & written)
* Demonstrated conflict management and resolution
* English advanced
* Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it
* Advanced knowledge in ITSM tool (BMC Remedy)
* ITIL foundation certification

Impact You'll Make:

Optional Requirements:

* Intermediate ITIL certifications or more
* Expertise in ITSM tool (BMC Remedy)
* Environment work with team in different locations
* Experience with 7x24 support

Working Hours:

* Business hours + availability

TransUnion Job Title

Sr Lead, IT

About TransUnion

TransUnion is a risk and information solutions provider to businesses and consumers.

Headquarters
Size
7100 employees
TransUnion

555 W Adams St

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