Sr IT Help Desk Raytheon
Herndon, VA

Job Description

How do you protect against those with bad intentions? You create innovative technical processing solutions and collaborate with some of the finest talent in the IT field. Whether you're an Information Systems Technologist or an Encryption Strategy Expert, at Raytheon you'll grow a varied and rewarding career. And you'll be supported with a comprehensive and competitive benefits package that promotes work/life balance. If you're ready to take on today's big challenges, discover a world of opportunity at Raytheon.

* America's Best Large Employers by Forbes
* Career & Development Opportunities
* Full-time
* Entry, Mid, Senior

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Responsibilities

Job Description: To assist our user community in all things IT. Responsibilities include first tier support, system monitoring, assisting users with IT related problems / issues, submitting EARRS requests, and troubleshooting skills. Should be able to think outside the box to figure out ways to assist those who need help. Patience is a must! Must have a TS/SCI Full Scope Poly Clearance. This position is located in the Herndon area.

Required Skills:

Tier 1 support experienceExcellent communication skillsSelf-starter, being able to work independently

* Patience especially with our more challenged users
* Ability to learn new things and expand out of your area of expertise
* Ability to be friendly and courteous on the outside to co-workers as well as the community you support even when you don't feel so friendly on the inside
* Desired Skills:
* Windows troubleshooting experience
* ESMT knowledge (ticketing system)
* EARRS experience
* Ability to learn IT business systems and work with others as they try need help using their systems
* DTO experience is a plus!
* Willingness to write SOPs

Education and Experience:

Bachelor's Degree and 10 years technical experience. Additional Experience may be substituted for degree.

138179

Business Unit Profile

Raytheon Intelligence, Information and Services delivers innovative technology to make the world a safer place. Our expertise in cyber, analytics and automation allow us to reach beyond what others think is possible to underpin national security and give our global customers unique solutions to solve the most pressing modern challenges -- from the cyber domain to automated operations, and from intelligent transportation and training solutions to creating clear insight from large volumes of data. IIS operates at nearly 550 sites in 80 countries, and is headquartered in Dulles, Virginia. The business area generated $6.2 billion in 2018 revenues. As a global business, our leaders must have the ability to understand, embrace and operate in a multicultural world -- in the marketplace and the workplace. We strive to hire people who reflect our communities and embrace diversity and inclusion to advance our culture, develop our employees, and grow our business.

Relocation Eligible

No

Clearance Type

TS/SCI with Full Scope Poly - Current

Expertise

Computer/Management Information Systems

Type Of Job

Full Time

Work Location

VA - Herndon

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.