Sr. Desktop Support Associate
Agoura Hills, CA

Job Description

Overview

The Senior Associate, Desktop Support will provide support to end users on a variety of issues.

Job Description

* Identifies, researches, and resolves technical problems.
* Responds to telephone calls, email and personnel requests for technical support.
* Documents, tracks and monitors the problem to ensure a timely resolution.
* Perform other related duties as required and assigned.
* Demonstrate behaviors which are aligned with the organization's desired culture and values.

Ideal Candidate will have the following:

* Has knowledge of commonly-used concepts, practices, and procedures.
* Ability to handle interrupts while fluidly switching between several projects.
* Must be highly proficient in Excel and Word
* Must be a team player with strong attention to detail and able to work independently
* Proven track record at delivering timely and accurate information in a fast-paced environment
* Excellent critical thinking, problem solving, mathematical skills and sound judgment
* Financial Services and, if possible, mortgage industry experience preferred
* Strong business acumen and ability to interface with executive management

Years of Experience: 5 Education:High School Diploma/GED