The Senior Associate, Desktop Support will provide support to end users on a variety of issues.
* Identifies, researches, and resolves technical problems. * Responds to telephone calls, email and personnel requests for technical support. * Documents, tracks and monitors the problem to ensure a timely resolution. * Perform other related duties as required and assigned. * Demonstrate behaviors which are aligned with the organization's desired culture and values.
Ideal Candidate will have the following:
* Has knowledge of commonly-used concepts, practices, and procedures. * Ability to handle interrupts while fluidly switching between several projects. * Must be highly proficient in Excel and Word * Must be a team player with strong attention to detail and able to work independently * Proven track record at delivering timely and accurate information in a fast-paced environment * Excellent critical thinking, problem solving, mathematical skills and sound judgment * Financial Services and, if possible, mortgage industry experience preferred * Strong business acumen and ability to interface with executive management
Years of Experience: 5 Education:High School Diploma/GED
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