Job Directory Sr. Desktop & Mobile Engineer

Sr. Desktop & Mobile Engineer
Framingham, MA

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Job Description


Staples Digital Solutions is hiring a Senior Desktop & Mobile Engineer. The person in this role will join a team of consultants, engineers, and analysts tasked with designing, implementing and providing ongoing management of technology based solutions in support of the US Retail business unit.

The person successful in this role will have a demonstrated background in automating IT solutions for the purpose of zero touch implementations, solid scripting skills, experience with a client & mobile device management tools, application packaging experience, understand management of systems in distributed environments, familiarity with data security standards in a regulated industry, be a jack of all trades, have an analytical mind to be able to solve complex issues and enjoys evaluating new technologies. If you're all that, then come join the team!

Primary Responsibilities:

* Participates in the design and implementation of solutions to support operational and customer facing retail store systems, i.e., point-of-sale (POS), back office desktops, in-store kiosks, mobile devices
* Packages applications for distribution via client management tools
* Script automate build processes and application installations for the purposes of zero touch implementations. Have the ability to create, modify, or innovate as opposed to having something handed to them to implement.
* Responsible for administering, maintaining and improving an enterprise Mobile Device Management (MDM) platform to manage in-store Android & iOS devices
* Demonstrates the ability to research windows platform based solutions that result in the hardening of systems for a more secure systems environment.
* Possesses the technical competency to research chronic system or delivery problems, make fact-based decisions and can lead a small project that removes or reduces these risks / issues
* Operates in an Agile SAFe (Scaled Agile Framework) environment to identify, prioritize and execute work
* Participates in the evaluation of new hardware, operating systems, and infrastructure components
* Provides 3rd level technical support for store retail technology including hardware and software
* Provides technical guidance to Staples' retail business and IT organizations as required
* Recommend areas where existing policies and procedures require change or where new ones need to be developed



* Bachelor's Degree (preferably in Computer Science, MIS or another technical field)
* Minimum 3 years' experience managing and supporting Windows desktops and servers - registry, profiles, services and components, file system and application compatibility (Windows 7, 10, & Server 2012 R2) in an enterprise sized environment
* Strong working knowledge with scripting languages - PowerShell, VBScript, Batch
* Minimum 3 years of experience with Android and/or iOS mobile OS platforms
* Minimum 3 years of experience with Mobile Device Management platforms like VMWare AirWatch
* Minimum 3 years' experience working with client management tools including Microsoft System Center Configuration Manager (SCCM)
* Experience working with application packaging tools; Flexera AdminStudio, Wise Package Studio
* Strong troubleshooting and root cause analysis skills


* Working knowledge of PCI and PII requirements or working in a highly regulated industry such as Retail, Medical, etc.
* Experience with SDLC and/or Agile SAFe project methodologies
* Experience with C#, .NET, Visual Basic or any other object-oriented programming language
* Experience working with cross functional business and IT groups

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


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