FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential! Job Summary Job Description The Opportunity "We are a client focused professional service delivery team. Our practice is a special group of technical and functional professionals in charge of delivering quality, timely, and effective solutions to our clients. Composed of the best and brightest technical minds, this team will be forging new opportunities for FICO while developing long-lasting relationships with our customers." - Sr. Director, Fraud Practice, North America What You'll Contribute Ensuring FICO's solutions are implemented smoothly and effectively within the customer environment. Provide technical and functional mentoring to our customers. Collaborate with the team on a wide range of complex technical projects, assignments, and issues to ensure excellent customer experience. Support of sales and professional services team implementations. What We're Seeking Bachelor's/Master's in Computer Science or related disciplines, or relevant experience in software architecture, design, development, and testing. Demonstrates experience in Linux performance tuning and troubleshooting. Demonstrates the ability to take ownership of issues, reviewing and providing expert technical inputs on product and third-party components within a customer-facing role. Ability to independently determine methods and procedures on new assignments and influence technical leadership in related areas. Demonstrates strong infrastructure knowledge and experience in configuration/administration in Linux (RHEL) and AIX. Ability to work with middleware/Application Server technologies (WAS; Tomcat) for troubleshooting and configuration. Technical knowledge and experience working with database solutions such as Oracle, SQL Server, DB2 for troubleshooting and configuration. Knowledge of Directory services as AD, Tivoli DS or ApacheDS to configure user access. Displays an understanding of object-oriented programming (Java, C, C++) for review of logs and code for accuracy and troubleshooting. Knowledge of REST API techniques, XML, payload formatting and data mapping. Understand and communicate both business and technical objectives from multiple perspectives including client view, internal development view, and operational and support view. Ability to build relationships with a broad spectrum of stakeholders from senior executive to support desk, leveraging these relationships effectively to validate assumptions, acquire useful information, negotiate among competing objectives, resolve issues, manage change, agree to direction and achieve consensus. Demonstrates the ability to communicate at an advanced level in English (reading, writing, speaking). Ability to travel up to 50% throughout the United States and Canada. Our Offer to You A culture and work environment strongly reflecting our core values: Act like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make a difference by leveraging your unique strengths. Highly competitive compensation and rewards. Flexible work options, opportunities to give back to your community, social events with colleagues and a comprehensive benefits program inclusive of progressive parental leave. Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more. FICO makes a real difference in the way businesses operate worldwide: Credit Scoring - 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world. Fraud Detection and Security - 2.6+ billion payment cards globally are protected by FICO fraud systems. Lending - 3/4 of US mortgages are approved using the FICO Score. Anti-Money Laundering - our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We support many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfill your potential at www.fico.com/Careers FICO values the benefit that diversity and a culture of inclusion bring to our workplace. We are an equal employment opportunity and affirmative action employer and we're proud to offer employment and advancement opportunities to all applicants without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
FICO is a company developing predictive analytics and decision management systems.