Job Directory General Motors Financial Sr Configuration Management Database Administrator
General Motors Financial

Sr Configuration Management Database Administrator General Motors Financial
Arlington, TX

GM Financial is the captive finance company.

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About General Motors Financial

Job Description

Overview

The Senior Configuration Management Database Administrator is responsible for building, deploying, and maintaining an enterprise Configuration Management Database (CMDB). It is the CMDB Administrator's primary goal to ensure all data captured is current, unambiguous and correct. The candidate should have practical experience working with ServiceNow discovery and have a solid background of IT infrastructure domain knowledge. Furthermore, the ideal candidate should be familiar with integrating with outside data sources, and have a basic JavaScript skillset.

Responsibilities

JOB DUTIES

* Develop and maintain a Configuration Management Plan
* Identify new CI's and new CI relationships using automated tools or well defined processes
* Update CI data to accommodate regularly occurring changes using automated processes, integrations with other data sources, and manual processes as necessary
* Perform regular automated discovery of our infrastructure
* Maintain relationships between business services and the IT infrastructure
* Be familiar with standard Change Management practices
* Provide Configuration Management reports as required
* Metrics delivery and Continual Service Improvement
* Custom Scripting
* 3rd Party CMDB integrations
* Perform other duties as assigned
* Conform with all company policies and procedures

Qualifications

Knowledge

* Ability to think strategically and make collaborative decisions
* Ability to approach problems with an open-mind and create new and innovative ideas and methods
* Strong analytical skills
* Communicates quickly, clearly, concisely, appropriately, and intelligently
* Foster open communication, speaks with impact, listens to others, and writes effectively
* Experience with alternate management methods using SSH, serial connections, and the command-line interface TMSH
* Effective planning, time management, negotiation, and delegation skills
* IT infrastructure and networking technical knowledge
* Able to create technically accurate, coherent Knowledge Articles and documents for other members of IT
* Experience in documentation tools such as Visio and Microsoft Office products
* Ability to approach problems with an open-mind, use existing information and resources
* Creative, Innovative, problem-solving and maximizing your potential to solve problems and improve methods
* Think positively when faced with obstacles, build on others ideas, think logically and intuitively

Skills

* Competent with ServiceNow Discovery administration
* Competent with trouble-shooting ServiceNow Discovery
* Experience with Unix command line shell scripting
* Experience with SNMP protocol, MIB files, OIDs
* Experience with ServiceNow CMDB and Asset modules
* Capable creating and maintaining record producers
* Experience with Agile SDLC process and tooling for work management
* Exposure to ServiceNow / Qualys integration
* Able to create / maintain ancillary integrations in order to enrich CMDB data
* Ability to think strategically and make collaborative decisions
* Experience with alternate management methods using SSH, serial connections, and the command-line interface TMSH
* Effective planning, time management, negotiation, and delegation skills
* Expert level IT security processes and controls knowledge as well as IT infrastructure and networking technical knowledge
* Ability to approach problems with an open-mind and create new and innovative ideas and methods
* Advanced technical writing
* Experience in documentation tools such as Visio and Microsoft Office products
* Experience with Network and VLAN segmentation
* Strong analytical skills
* Ability to approach problems with an open-mind, use existing information and resources
* Think positively when faced with obstacles, build on others ideas, think logically and intuitively

Additional Knowledge Skills and Abilities

* Understanding of standard ITSM processes related to Asset, Change, Incident, Request, and Problem Management
* ITIL
* SDLC
* High level familiarity with Service Mapping
* CI Relationships
* Database Views
* Qualys administration

Education

* High School Diploma required
* Bachelor's Degree in the technology field preferred

Experience

* 2-4 years of proven experience designing, implementing and establishing a working CMDB as the trusted source for operational information required

Licenses

* ServiceNow System Administration certification
* ITIL v3 Foundations certification
* ITIL Service Transition certification

Working Conditions

* Subject to loud noise
* Subject to stressful situations
* normal office environment
* Fast-paced office environment
* Strong focus on providing quality service to internal and external customers
* Work additional hours based on production demands requiring mandatory overtime
* Flexible schedule with possibility of working long hours
* Limited travel may be required to support business needs
* Must be able to deal with stressful office conditions while troubleshooting problems

About General Motors Financial

GM Financial is the captive finance company.

Size
6084 employees
General Motors Financial

Fort Worth, TX, USA

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