Sr. Compatibility Analyst
Irvine, CA

Job Description

The concept of "Blizzard polish" is derived from the infinite care and loving attention to detail put into every aspect of our games. This concept is something we take seriously and pride ourselves on delivering to our players. It's a responsibility shared across the company - and its undisputed heart and soul is Blizzard QA.

ABOUT COMPATIBILITY

As the technical branch of QA, Blizzard compatibility is a world-class team; we perform compatibility and performance testing for all our games and work hand-in-hand with game team engineers and hardware vendors to ensure our players will have the most epic experiences possible. You could say we're a little obsessed about technology - okay, you could say a lot obsessed. We're early adopters for emerging tech and next-gen hardware, so whatever is coming next in gaming technology gets into our hands first. As you can imagine, we're a group that is constantly evolving, improving, and ultimately succeeding as a team. We're looking for proactive, like-minded folks who can't stop learning and have a natural curiosity about their craft, be that keeping up with the latest hardware and software or writing a little script, collaborating and troubleshooting on the fly, understanding how games interact with hardware, and of course having a passion for gaming. We genuinely love what we do for a living and expect the same from everyone who joins us. If your career is ready for its next great challenge, get in touch and let's get to work!

RESPONSIBILITIES

* Ensure requirements and risks are continually either mitigated or accepted throughout the SDLC
* Utilize advanced testing methodologies to deliver test plan, test design, test execution, test library maintenance, and test closure activities
* Execute interoperability, performance, and network emulation test sweeps across all platforms and provides technical analysis of results
* Identify, design, and implement scripts to increase test automation effectiveness and coverage
* Proactively collaborate with software developers and hardware vendors to resolve issues and meet test objectives
* Analyze test data and results to identify patterns and influence engineering quality
* Build, troubleshoot, and maintain computer systems, servers, and virtual machines
* Propose and influence new measures and KPIs to validate and report on software quality
* Adhere to department SLAs within project management (i.e. JIRA) and test related tools (i.e. TestRail)
* Approach software development from a gray-box perspective; utilizing established developer toolsets to build custom test scenarios
* Coach others as they develop appropriate knowledge and skills through training, constructive feedback, and mentorship
* Handle other duties as assigned

REQUIREMENTS

* Bachelor's Degree in Computer Science or related discipline; or equivalent industry experience
* Minimum of 7 years' experience in software or hardware testing
* ISTQB Certified Tester Advanced Level (CTAL) or equivalent
* Fluent in at least one programming language such as Python
* Advanced knowledge of computer architecture, memory, graphics, network technologies, and virtual machines
* Highly proficient in troubleshooting and maintaining all supported Windows and macOS operating systems
* Excellent experience testing Windows, macOS, iOS, Android, PlayStation 4, Xbox One, and Nintendo Switch
* Expert knowledge of software development and debugging tools
* Proven ability to analyze and interpret complex data/workflows, recognize critical issues, and raise concerns
* Be an expert in one or more software testing methodologies
* Excellent verbal and written communication skills, including accurate and timely reporting
* Excellent organization and time management skills
* Flexible and team-oriented, with excellent interpersonal and follow-up skills, and the ability to manage multiple tasks
* Passion for games, commitment to quality, and continuous improvement

PLUSES

* White-box testing experience
* CompTIA A+ and Network+ certification or equivalent
* ISTQB Certified Tester Expert Level (CTEL) or equivalent
* Experience with container technologies such as Docker and Kubernetes