Sr. Client Program Manager
New York, NY

Job Description

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Position:Sr. Client Program Manager

Position Summary:The Sr. Client Program Manager position will be responsible for ensuring the overall success of client delivery programs and projects. The position is responsible for coordinating with cross functional stakeholders in the development and execution of client delivery program and/or project timelines, applying approved methodologies, service standards, risk management and problem resolution. They will function as the single point of contact for assigned client delivery programs and or projects. This position will require in-direct people management and strong leadership skills.

Job Description:

Role and Responsibilities:

* Develop & maintain collaborative relationships with our clients and Lumeris associates to establish priorities and provide ongoing project updates.
* Responsible for developing & maintaining excellent client relationships on all levels with both new and existing customers.
* Manage processes, systems, tools and organizational resources to initiate, plan, execute, monitor and close projects and programs.
* Coordinate strategic development, operational planning and implementation of the program and work with leadership to define and execute on client vision.
* Maintain resource loading analysis to assure adequate project and program staffing.
* Utilize key business skills to guide project leadership and team members in achieving the stated business objectives.
* Effectively communicate & manage project expectations to client, vendor and Lumeris stakeholders in a clear, concise and consistent manner.
* Obtain agreement as to services and service levels to be delivered to the client and all stakeholders including identifying & documenting acceptance criteria, anticipated benefits and success metrics.
* Lead the project managers & project coordinators to ensure definition and maintenance of program objectives, detailed timelines and deliverables.
* Coach, mentor, motivate & supervise client facing project teams to ensure achievement of the strategic and operational objectives of the program or project.
* Utilize approved project and program management processes to drive continual performance efficiencies.
* Create and maintain the reporting mechanisms that show the overall health of the program/project.
* Accountable for all timelines and effective resource deployment
* Overall responsibility for operational aspects of the team including planning, budgeting and day to day productivity management and communication.
* Manage program risks, facilitate identification of risk mitigation strategies and drive issue resolution
* Work with other leaders to institute process improvements
* Travel 25-50% to client site and other locations a directed by the business need
* Other duties as assigned.

Experience, Qualifications and Education

* Bachelor's degree
* 10+ years of related experience in a Project Management Office or similar position in the Healthcare Industry
* 5+ years of experience managing multiple large complex health plan stand up or population health services organization client implementation programs to deliver operational and/or technical solutions across multiple project teams and organizational units that meet agreed upon business objectives and performance metrics.
* Demonstrated ability to effectively supervise, motivate and direct project management personnel.
* Solid understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed timelines, perform resource allocations and run team meetings.
* Deep knowledge of program & project management processes, project management tools, templates and techniques.
* Ability to work on multiple programs and/or projects and manage multiple project managers and/or project coordinators at one time.
* Strong cross-group collaboration skills and experience working across multiple teams both within a division and enterprise wide.
* Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organizational, prioritization, decision making, and conflict resolution skills
* Exceptional communications, leadership & organizational skills with the ability to bring people to a common understanding and reach consensus.
* Ability to craft a compelling message and tailor it for a given audience. Ability to convert technical insights into simple, everyday language to deliver a story that is understandable.
* PMP (Project Management Professional) Certification preferred.

Lumeris is an EEO/AA employer M/F/V/D.

Location:Remote - NJ

Time Type:Full time