Specialist Senior, Enterprise Operations, Technology Services Optimization
Dallas, TX

Job Description

Deloitte Consulting LLP seeks a Specialist Senior, Enterprise Operations, Technology Services Optimization in Dallas, TX and various unanticipated Deloitte office locations and client sites nationally.

Work You'll Do

Designing, implementing, and delivering strategies to increase the efficiency and value delivered by the enterprise IT function, including IT business management, enterprise architecture and platforms. Directing large technology engagements and participating in projects including ideation, identification, planning and cost estimation through requirements, design, development, testing, implementation and production. Performing assessments of existing information systems, and identifying gaps between business requirements and current system capabilities. Estimating time and resources needed for the development work. Functioning as integrators between business needs and technology solutions, helping to create technology solutions to meet clients' business needs. Defining systems strategy, developing system requirements, processing design, prototyping, and testing custom technology solutions, and supporting system implementation. Creating test cases and performing functional, non-functional, system integration, black-box, white-box, and end-to-end testing of software applications. Creating project charters, schedules, and plans, defining project tasks, allocating resources and monitoring project progress. Researching user reported issues, identifying root causes and resolutions, implementing fixes, and liaising between business functions, end users, and technical delivery teams. Creating technical and functional specifications, including screen layouts, navigation flows, logic diagrams, data models, process models, and pseudo code, to be used for application development. Writing functional and technical system requirements and use cases, creating process flow diagrams and finalizing system requirements. Performing conceptual and technical designs, including the use of object-oriented analysis and design techniques. Tracking application defects using defect tracking tools, coordinating defect resolution efforts, and documenting resolution details. Identifying and recording key deadlines for the workstream in the client engagement to ensure clear communication, organization, and coordination between multiple parties, and constructing a work plan around them that will quickly and effectively achieve client goals whilst also allowing for reasonable work time and unexpected delays or pivots. Creating clear, effective, and detailed deliverable content, including written, visual, and oral deliverables, which are informed by research, analytics, and client meetings. Conducting Joint Application Design (JAD) sessions for Incident Management, Problem Management, Change Management, Knowledge Management, Configuration Management, Asset Management, Discovery, Service Level Management, Content Management, Dashboard, and Reporting. Capturing client requirements, developing user stories, and maintaining the product backlog utilizing Agile Development in ServiceNow. Acting as a Scrum Master during project lifecycles and conducting daily scrums, sprint planning meetings, and sprint retrospectives. Designing, implementing, and deploying portal solutions utilizing Service Portal in ServiceNow. Conducting unit testing and system integration testing utilizing Test Management in ServiceNow. Overseeing and participating in end-to-end delivery of migration projects utilizing Project Management and Software Development Life Cycle (SDLC) Scrum Process in ServiceNow.

#LI-DNI

Requirements

* Bachelor's degree or foreign equivalent degree in Computer Science, Information Technology, Engineering (any), CIS, MIS or a related field.


* Two years of experience in the offered position or a position in a related occupation.


* Must have two years of experience with:
* Conducting JAD sessions for Incident Management, Problem Management, Change Management, Knowledge Management, Configuration Management, Asset Management, Discovery, Service Level Management, Content Management, Dashboard, and Reporting;


* Capturing client requirements, developing user stories, and maintaining the product backlog utilizing Agile Development in ServiceNow;


* Acting as a Scrum Master during project lifecycles and conducting daily scrums, sprint planning meetings, and sprint retrospectives;


* Designing, implementing, and deploying portal solutions utilizing Service Portal in ServiceNow;


* Conducting unit testing and system integration testing utilizing Test Management in ServiceNow;


* Overseeing and participating in end-to-end delivery of migration projects utilizing Project Management and SDLC Scrum Process in ServiceNow.




* 80% travel required.



Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. We also suggest that you brush up on your behavioral and case interviewing skills and practice discussing your experience and job history with a family member, friend, or mentor. Check out recruiting tips from Deloitte professionals.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: XGGS19FC0419DAL6

*
*
*
*
*
*