Specialist - IT (Global Business Support)
Arlington, VA

Job Description

Role Information

Lidl US Job Description

Job Title: Specialist - IT (Global Business Support)

Department: Information Technology

Business Unit: Administration

Reports To: Senior Manager - IT (Global Business Support)

Supervisory Role: No

FLSA Status: Non-Exempt

Job Summary

The Specialist - IT (Global Business Support) works as a member of the IT Service Desk team, which is part of the IT Systems department, supporting the business by providing IT services to US and International users. The role facilitates high quality IT services that support and enhance the business wherever the systems are used.

Essential Functions

Provide qualified 1st and 2nd level support for users in the organization in order to swiftly rectify incidents and problems of IT systems

Record incidents in the support tool for documentation and traceability purposes

Provide support to US and International users in technical matters and answer queries involving the use of the available IT equipment

Assign system access rights and install software/hardware in accordance with the relevant local and global procedures

Monitor IT systems

Resolve and facilitate the resolution of incidents and problems and where required liaise with the appropriate national or international specialists

Ensure a stable and cost-efficient operation of specific IT systems used throughout the organization

Adhere to service levels agreements with end users

Provide IT services as part of the IT Service Desk team within defined shift service hours including on-call duties outside regular business hours

Ensure high standards of quality, stability and consistency of the IT system environment according to the Principles of Administration and international guidelines

Responsible for the setup, take down and re-location of all PC systems and other IT equipment

Perform other duties as assigned

Required

Required Knowledge, Skills, Abilities

Advanced Troubleshooting skills in a multi-user high-pressure environment

Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications

Proven skills in PC repair, troubleshooting, deployment, and liquidation

Required Education, Certifications/ Licenses, Related Experience

High School Diploma or equivalent

2+ years hands-on IT Support experience

Physical Job Requirements

Ability to work in a fast-paced working environment, including the store(s), distribution center(s), warehouse(s), and/or corporate office(s) with the capability to switch job functions/roles quickly

Ability to work in situations that involve prolonged sitting, standing, walking, squatting and/or bending more than half the time

Ability to maneuver cases of product (lift, move, carry, slide, etc.) up to 50 lbs. and reach above head to heights greater than 10 inches frequently in accordance with safety regulations

Ability to operate equipment that requires the constant use of hands/fingers/wrists more than half the time

Ability to spend more than half the time viewing computer monitors

Ability to identify and distinguish between colors more than half the time

Travel Requirements

This position commutes between stores, regional offices and/or distribution centers less than 25% of the time

This position requires overnight domestic travel less than 25% of the time

This position requires overnight international travel less than 25% of the time

Anticipated travel will be by car, air, and/or train

Preferred

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Lidl US, LLC & Affiliates provides equal employment opportunities (EEO) to all employees and applicants without regard to, including but not limited to, race, sex, color, religion, gender, sexual orientation or preference, gender identity or expression, national origin or ethnicity, age, marital status, pregnancy, genetic information, disability, or veteran status, in accordance with applicable federal, state and local laws.

 

Lidl US, LLC & Affiliates provides equal employment opportunities (EEO) to all employees and applicants without regard to, including but not limited to, race, sex, color, religion, gender, sexual orientation or preference, gender identity or expression, national origin or ethnicity, age, marital status, pregnancy, genetic information, disability, or veteran status, in accordance with applicable federal, state and local laws.

Internal Job Desc Footer.

Lidl US, LLC & Affiliates provides equal employment opportunities (EEO) to all employees and applicants without regard to, including but not limited to, race, sex, color, religion, gender, sexual orientation or preference, gender identity or expression, national origin or ethnicity, age, marital status, pregnancy, genetic information, disability, or veteran status, in accordance with applicable federal, state and local laws.

Lidl US, LLC & Affiliates provides equal employment opportunities (EEO) to all employees and applicants without regard to, including but not limited to, race, sex, color, religion, gender, sexual orientation or preference, gender identity or expression, national origin or ethnicity, age, marital status, pregnancy, genetic information, disability, or veteran status, in accordance with applicable federal, state and local laws.

At a Glance

Location:

Arlington, VA, US, 22202

Job Type: Full Time

Reference Number: 15737

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Nearest Major Market: Arlington Virginia

Nearest Secondary Market: Washington DC