Job Directory Specialist I - Operations

Specialist I - Operations
Carlstadt, NJ

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Job Description

Title: Specialist I - Operations

Job Type: Permanent

Location: Carlstadt - NJ

Shift: Sunday, Monday, Tuesday, and Wednesday from 2:00 PM to 12:30 AM

Opportunity:

The successful candidate must support customer tasks via ticket requests and perform external/internal equipment installations. Monitor facility systems for critical alarms and perform facility/security walkthroughs. Work with Service Management Executives for sales and customer audits.

Responsibilities:

* Assist with technology installation to include securing of cabinets, racking of equipment, and cabling of devices.
* Assist with building Windows-based operating systems and device configuration.
* Provide on-site customer service to clients while working within the data center.
* Understand and follow defined standard operating procedures.
* Respond to and update tickets in accordance with department procedures.
* Issue problem, change, and request tickets when necessary for both Sungard AS' infrastructure and customer environments.
* Perform data center walk-through during each shift to check for abnormal conditions, such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipment.
* Must work holidays that fall on scheduled shifts, have the flexibility to work extra shifts as required by management.
* Understand the facility support systems (power, HVAC, fire detection/suppression, security); respond to alarms in accordance with department procedures.
* When appropriate, escalate issues quickly and efficiently in order to solve problems within Sungard AS' Service Level Agreement requirements.

Requirements:

* Data Center experience.
* Microsoft tools experience (office/word/excel/outlook etc.).
* Flexible with hours/days when needed.
* Willing to cross train.

Preferred Skills:

* Service Now/Secure Site Access experience.
* Network knowledge.
* Visio experience.
* Take training courses.

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