Shift: Sunday, Monday, Tuesday, and Wednesday from 2:00 PM to 12:30 AM
Opportunity:
The successful candidate must support customer tasks via ticket requests and perform external/internal equipment installations. Monitor facility systems for critical alarms and perform facility/security walkthroughs. Work with Service Management Executives for sales and customer audits.
Responsibilities:
* Assist with technology installation to include securing of cabinets, racking of equipment, and cabling of devices. * Assist with building Windows-based operating systems and device configuration. * Provide on-site customer service to clients while working within the data center. * Understand and follow defined standard operating procedures. * Respond to and update tickets in accordance with department procedures. * Issue problem, change, and request tickets when necessary for both Sungard AS' infrastructure and customer environments. * Perform data center walk-through during each shift to check for abnormal conditions, such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipment. * Must work holidays that fall on scheduled shifts, have the flexibility to work extra shifts as required by management. * Understand the facility support systems (power, HVAC, fire detection/suppression, security); respond to alarms in accordance with department procedures. * When appropriate, escalate issues quickly and efficiently in order to solve problems within Sungard AS' Service Level Agreement requirements.
Requirements:
* Data Center experience. * Microsoft tools experience (office/word/excel/outlook etc.). * Flexible with hours/days when needed. * Willing to cross train.
Preferred Skills:
* Service Now/Secure Site Access experience. * Network knowledge. * Visio experience. * Take training courses.
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