Job Directory Danaher Specialist Customer Technical Support##Brea, California
Danaher

Specialist Customer Technical Support##Brea, California Danaher
Brea, CA

Danaher Corporation designs, manufactures and markets professional, medical, industrial and commercial products and services.

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About Danaher

Job Description

Job Description Job ID: BEC015296

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples' lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.

Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.

If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at www.beckmancoulter.com.

Beckman Coulter is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Description

As a key entry point for technical phone assistance for our customers, the Centrifugation CTS position encompasses the following important work initiatives: Responding to customer calls, assessing customer's requirements, and determining the most cost effective solution(s) to the customer's problems. The incumbent provides general technical consulting distinguishing among hardware, software and/or customer training issues in order to provide a phone-fixable solution or dispatch a task with the appropriate resource at minimum company expense. The CTS analyzes data to enhance customer satisfaction, classifies customer complaint information according to FDA requirements for potential CAPA investigations, delivers value to customers with innovative and effective responses to their evolving needs and business issues. The CTS also provides ownership & partnership in implementing support plans, escalates customer issues to the appropriate management level and stakeholders, and provides on-site assistance & training when needed. The CTS seeks service support offerings and sales opportunities when applicable to promote the Beckman Coulter brand and grow market share.

Job Requirements

Qualifications

* Experience/familiarity in a bioresearch, industrial, or clinical laboratory environment.


* The ability to troubleshoot and apply a logical decision making process towards resolution of hardware, software, and methodology related problems.


* Basic electronics familiarity; Basic Multi-meter functionality.


* Experience in operating any or a variety of Beckman Coulter or similar competitor (Sorval, Thermo) instrumentation.


* Excellent verbal and written communication skills.


* Good understanding of teamwork and quality customer service skills.


* Adheres to technical standards and established system models and data models.


* Basic computer operation skills and experience with Microsoft Windows/Office Suite applications.



Education

* Degree in Biomedical Engineering or related science field or relevant experience required.



Diversity & Inclusion

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

About Danaher

Danaher Corporation designs, manufactures and markets professional, medical, industrial and commercial products and services.

Headquarters
Size
71000 employees
Danaher

The Avenue, 2200 Pennsylvania Ave NW #800W

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