Applications Support Spec I
Boston, MA

Job Description

Job Posting Description

At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness and in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Ophthalmology Department and discover how your talents can change lives. Yours included.

This Spec I, Applications Support will be responsible for:

* Supporting end users including administrative and clinical staff , often providing high level assistance in specialized or contentious situations.
* Assisting users by promptly answering questions or resolving problems pertaining to computers, related to both hardware and software.
* Leading and assisting teammates by providing tools that streamline the support process, by coaching, and by pitching in during emergencies.
* Demonstrating in depth knowledge necessary to support users both over the phone as well as at the desk side.
* Acting as a resource to less experienced Computer Support technicians.
* Providing positive and effective customer service.
* Routinely visiting satellite locations to ensure operational stability as well as build trust and cooperation.
* Analyzing system applications and defines information systems requirements.
* Actively searching out areas for service improvement and offers suggestions/initiates process and system improvements.
* Preparing formal management reports detailing support needs and outcomes.
* Being able to represent manager or supervisor at meetings, during crises, and or as interim leader for vacation coverage.
* Being able to oversee larger projects or tasks and coordinate other team members.
* Assisting in specifying and delivering appropriate communication or training for end users and or teammates.
* Dealing with and supporting department specific and hospital wide clinical systems which may require using some of these systems to ensure ongoing familiarity from a user perspective.

To qualify, you must have:

* Two plus years' of related work experience including 2 to 4 years prior experience providing computer support is preferred and previous prior team/project leadership experience.
* Experience with RedCap software preferred
* Analytical skills to resolve complex problems requiring the use of scientific, mathematical, or technical principles and in depth, experienced based cross functional knowledge.

Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.