The Solutions Manager, SM, is a product expert and is a key player in supporting the client during all stages of product post-implementation. The SM is focused on ensuring customer satisfaction by completing defined client and product support tasks, quickly and correctly resolving or triaging cases, and interacting with customers via verbal and written communication in a professional manner.
* Delivers superior customer service while diagnosing and resolving client application, data and connectivity issues in accordance with the internal policies, providing clear and concise documentation * Provides coordination and clear communication via phone, email and SFDC on case or other client support activities to both internal and external customers * Organizes, investigates, and resolves assigned work in a timely and effective manner * Assists with software testing releases * Interfaces/communicates with other departments to ensure product maintenance utilizing established procedures * Supports application functionality and remains current on release updates and product knowledge * Documents support calls/cases and resolution for future reference and reporting * Adheres to established procedures of documenting cases * Documents software/product bugs for development staff * Provides additional client support * Supports nThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to nThrive's business practices. This includes: becoming familiar with nThrive's Code of Ethics, attending training as required, notifying management or nThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
* High School Diploma or GED * 2+ years' experience in Healthcare Billing, Claims, ARS, or Patient Collections * Solid knowledge of all MS Office Products
* Comprehensive understanding of hospital revenue cycle * SalesForce experience * Supply, Coding or Clinical background * Bachelor's Degree
Be Inspired. Ignite Change. Transform Health Care.From Patient-to-Payment, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.
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