Solution Architect Talkdesk
San Francisco, CA

Job Description

Together at Talkdesk, we're building a future of brilliant customer interactions. We have the cleverness, curiosity, and grit to make us a team of customer heroes: thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.

Talkdesk started from a hackathon win and within five years has become one of the fastest growing companies in the world, a Gartner Magic Quadrant Visionary, and enabled 100,000,000+ customer interactions using our platform. With $124.5 million in backing from DFJ, Salesforce Ventures, Storm Ventures, and Viking Global Investors and supported by the successes of our 1,400+ customers from Peloton, IBM, Wounded Warriors Project, and MongoDB, Talkdesk is disrupting a $40+ billion stagnant market.

We're now looking for the new members of the Talkdesk family - those ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together. If you would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting!

Responsibilities:

* Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements
* Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions and relevant lines of questioning that may not have been prepared in advance of the conversation
* Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing
* Partner closely with Talkdesk's product, implementation and sales teams to identify issues, close gaps and continuously improve SOWs and the SOW process
* Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap
* Partner with sales, product, and engineering to help prioritize products and features based on client needs
* Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the client's goals align with Talkdesk's product offering and implementation methodology.
* Leverage strong technical acumen to identify process improvements and technical solutions

Requirements:

* 3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience in a SaaS business
* Salesforce and other CRM experience
* A proven track record of managing and delivering IT projects for enterprise companies
* Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels
* A passion for helping people solve problems and proven ability to understand progressive technology
* Excellent verbal and written communication skills and meticulous attention to detail
* Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients
* Ability to work cross-functionally in a fast-paced startup environment
* Travel requirement: up to 20%

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Are you legally eligible to work in the United States?NoYes

In the future, will you require visa sponsorship for employment at Talkdesk?NoYes

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