Solution Architect Nuance Communications
Burlington, MA

Job Description

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.

Job Summary

Position summary -

Function as a primary resource in the development of pricing, proposals, financials (internal and external) and Professional Services Statement of Work, customer contract/order process. In addition, responsible for the creation of internal Nuance metrics and information that drive downstream processes for functional organizations such as division finance, technical revenue accounting, order management, other functions within the CSO (EPO, RFP Team), etc.

Principal duties and responsibilities -

1-Develop the customer facing proposal in conjunction with the COE/AE2-Delivery of the financial modeling for internal deal reviews/discussions and corporate approval processes 3-Participate and lead, when needed, meetings with the customer4-Internal meetings with active future stakeholders on delivery model to ensure solution delivery maximizes expected outcomes5-Initiate project scope documentation, statements of work, technical engagements (SE), and business requirements related to customer engagements. 6-Establish and oversee development and usage of best practices to continually drive incremental value and return on the customer's investment 7-Ensure Technical Discovery has been completed prior to entering into deep proposals and/or contracting process8-Establish and lead contract and contract negotiations9-RFP/RFI support focused on progressing deal and securing win for Nuance10-Feedback of key processes and tools, including the communication/training to staff, used within the team required to deliver outcome

Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing

Education: Bachelor's degree in Health Information Technology, Clinical Informatics, or a related field or comparable work experience

Minimum years of work experience: 8. Minimum of 2 years of relevant experience in Healthcare professional services, sales or customer support operations

Required skills: 1-Strong presentation and communication skills2-Familiarity with cloud and web technologies, speech-recognition and/or revenue-cycle technologies3-Developed competencies with MS Office Suite to include: Word, Excel, PowerPoint and Visio4-Innate initiative to get things done 5-Ability to deliver high quality work while at the same time meeting aggressive deadlines6-Ability to work in a fast-paced, highly dynamic environment requiring a flexible work schedule (end of quarter, peak sales activity support needs)7-Good understanding of financial and contract elements for evaluation of internal and external metrics and negotiations8-Excellent influential and interpersonal skills including the ability to work in a team, move projects forward individually and make suggests for team improvement9-Willingness to travel up to 30%

Preferred skills: 1+ years of financial or contractual experience is preferred

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 - Human Resources Department and let us know the nature of your request and your contact information.