Software Tools Application Engineer Partners Data Systems
San Francisco, CA

Job Description

Note: For this position our customer can not sponsor any H1B visa

Location: San Francisco Bay Area

Job description:

* Provide user support to internal users involved in the software development area.
* Provide IS/IT services for used open-source software configuration management tools (GIT, Gerrit, Jenkins, etc.) to the development user community of our client possibly also including remote support for other offices.
* Provide ongoing improvement and support of high availability systems and solutions, to insure effective Business Continuity processes are in place in accordance with IT standard solutions.
* Member of a global virtual team supporting software developers.
* Provide application management for IBM Rational ClearQuest and other issue management tools (Serena start early 2012) to the development user community of our client possibly also including remote support for other offices.
* Provide the day to day support and maintenance of specified applications.
* Support may include but is not limited to coordination of license purchasing, software evaluation, software provider interfacing, and training.

Requirements:

* Excellent customer service and communication skills
* Experience in supporting a multisite environment
* Perl scripting experience is a plus but not required
* Experience with Clearquest integration triggers is a plus.
* Experience with above mentioned open-source tools
* Ability to work weekend hours to perform system maintenance when necessary.
* Unix knowledge
* Knowledge about version control system