Software (Technical) Support Engineer III - (E3) Applied Materials
Austin, TX

Job Description

Description

General Profile

* Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.

Key Responsibilities

Manage customer expectation and issues with software releases, providing a prioritized list of requests to business unit per platform. Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high value problem (HVP); systematic bug or systematic software failures within factory automation and system software.

Understands and has knowledge of 200mm Legacy software, Vita Controller, and the interaction with Factory Automation systems.

Troubleshoots a variety of difficult software problems and interface with engineering teams to improve product quality.

Interfaces with external customers for requirements analysis and schedule.

Manage software proliferation at customer sites. Deliver software implementations and manage customer to achieve project objectives.

Performs customer specific software testing and analysis on bugs and enhancements.

Track software performance and quality at external customer sites.

Provide on-going training to customers and customer engineers (CE) for technical products and systems issues. Deliver updates and reports to managers, partners and peers.

Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation. Lead work groups and troubleshooting forums.

Functional Knowledge

* Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

* Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

* Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

* Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

* Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

* Explains difficult or sensitive information; works to build consensus

Qualifications

Education

* Bachelor's Degree
* 4 - 7 Years of Experience

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

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Qualifications

Education:Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:4 - 7 Years

Work Experience:

Additional Information

Travel:Yes, 10% of the Time

Relocation Eligible:No

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.