The Software Support Representative is an entry level position responsible for providing exceptional customer support for Tyler's eSolutions software products.
* Provide phone, web, chat, and email support for customers nationwide. * Work with clients on analysis, diagnostics and resolution of issues. * Manage multiple customer issues in a fast paced organization and prioritize effectively. * Continually develop product expertise by reviewing new functionality, testing product issues and utilizing internal resources. * Utilize system tools and verbal scripting to assist clients and resolve issues. * Assist with testing client sites for future product releases. * Must be on the phone and available to help clients from start time through end time. * Perform other job-related duties and responsibilities as may be assigned from time to time.
* Associate degree or equivalent experience required; Bachelor's degree preferred. * Exceptional customer service aptitude required. * One year of work experience in a customer service/technical support environment preferred. * Experience working in a high volume call center is preferred. * Ability to work in a team environment to collaborate on resolving issues. * Excellent verbal and written communication skills with the ability to effectively work with clients on technical and business issues. * Familiarity with legal terms and principles desired. * Proficiency using computers, specifically Microsoft Word, Excel, PowerPoint, Internet, various browsers and operating systems. * Excellent problem-solving skills.
Tyler is subject to regulations, guidelines and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.
About Tyler Technologies
Tyler Technologies is a company that provides integrated information management solutions and services for the public sector, with a focus on local governments.