Job Directory Tyler Technologies Software Support Representative, eSolutions
Tyler Technologies

Software Support Representative, eSolutions Tyler Technologies
Plano, TX

Tyler Technologies is a provider of end-to-end information management solutions and services for local governments.

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About Tyler Technologies

Job Description

The Software Support Representative is an entry level position responsible for providing exceptional customer support for Tyler's eSolutions software products.

Location

Plano, Texas

Travel

0-5%

Responsibilities

* Provide phone, web, chat, and email support for customers nationwide.
* Work with clients on analysis, diagnostics and resolution of issues.
* Manage multiple customer issues in a fast paced organization and prioritize effectively.
* Continually develop product expertise by reviewing new functionality, testing product issues and utilizing internal resources.
* Utilize system tools and verbal scripting to assist clients and resolve issues.
* Assist with testing client sites for future product releases.
* Must be on the phone and available to help clients from start time through end time.
* Perform other job-related duties and responsibilities as may be assigned from time to time.

Qualifications

* Associate degree or equivalent experience required; Bachelor's degree preferred.
* Exceptional customer service aptitude required.
* One year of work experience in a customer service/technical support environment preferred.
* Experience working in a high volume call center is preferred.
* Ability to work in a team environment to collaborate on resolving issues.
* Excellent verbal and written communication skills with the ability to effectively work with clients on technical and business issues.
* Familiarity with legal terms and principles desired.
* Proficiency using computers, specifically Microsoft Word, Excel, PowerPoint, Internet, various browsers and operating systems.
* Excellent problem-solving skills.

Tyler is subject to regulations, guidelines and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

About Tyler Technologies

Tyler Technologies is a provider of end-to-end information management solutions and services for local governments.

Headquarters
Size
4525 employees
Tyler Technologies

5101 Tennyson Pkwy

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