Software Support Representative, eSolutions Tyler Technologies
Plano, TX

Job Description

The Software Support Representative is an entry level position responsible for providing exceptional customer support for Tyler's eSolutions software products.

Location

Plano, Texas

Travel

0-5%

Responsibilities

* Provide phone, web, chat, and email support for customers nationwide.
* Work with clients on analysis, diagnostics and resolution of issues.
* Manage multiple customer issues in a fast paced organization and prioritize effectively.
* Continually develop product expertise by reviewing new functionality, testing product issues and utilizing internal resources.
* Utilize system tools and verbal scripting to assist clients and resolve issues.
* Assist with testing client sites for future product releases.
* Must be on the phone and available to help clients from start time through end time.
* Perform other job-related duties and responsibilities as may be assigned from time to time.

Qualifications

* Associate degree or equivalent experience required; Bachelor's degree preferred.
* Exceptional customer service aptitude required.
* One year of work experience in a customer service/technical support environment preferred.
* Experience working in a high volume call center is preferred.
* Ability to work in a team environment to collaborate on resolving issues.
* Excellent verbal and written communication skills with the ability to effectively work with clients on technical and business issues.
* Familiarity with legal terms and principles desired.
* Proficiency using computers, specifically Microsoft Word, Excel, PowerPoint, Internet, various browsers and operating systems.
* Excellent problem-solving skills.

Tyler is subject to regulations, guidelines and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.