Software Support Engineer
Hoffman Estates, IL

Job Description

Job ID: 74615

Required Travel :No Travel

Managerial - No

Who are we?

If you're a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence

Responsible for providing best-in-class technical support to a global customer base. Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction

What will your job look like?

* You will be part of the USCC Order 2 Activation (O2A) team responsible to handle USCC stuck orders and client tickets.
* You will Investigate, resolve and provide work around for the stuck orders and client tickets
* You will demonstrate continuous improvements and increased efficiency to the software or business processes by utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
* You will contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, etc
* You will communicate with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied.

All you need is...

* Bachelor's degree in Science/IT/Computers or equivalents
* Fluent English (written and spoken)
* Strong knowledge of Java 1.8, Unix scripting, SQL/PL SQL, JSP, Angular JS
* Strong knowledge of Amdocs Ordering, Billing modules. Candidates with prior work experience in these would be preferred
* Strong verbal, written and client communication skills
* Candidate should be willing to work on weekends if needed
* Daily activities would include client interaction, fallout handling and customer ticket handling

Why you will love this job:

* You will gain valuable experience and wide knowledge of Software integrative systems
* You will have the opportunity to be exposed to advanced market technologies
* You will work with multi channels and divers area of expertise