Software Quality Release Planning/Technical Operations Engineer
Richardson, TX

Job Description

Job ID R86895 Date posted Jul. 11, 2019

Job Summary

The Software Quality Engineer 1 is an associate to mid-level operations contributor as well as an effective member to a management team working on product and release coordination for multiple converged platforms and products. The Software Quality Engineer 1 shares responsibility with the Release Manager for coordinating and monitoring all aspects of the old and new product cycles across multiple technology platforms and disciplines. The Software Quality Engineer I also provides technical support through compatibility checking and technical coordination with Product Management groups in multiple technical disciplines.

Essential Functions

Technical Functions

* Researches compatibility between various vendor companies and products. Analyzes hardware and software requirements to determine feasibility of release inclusion within time and resource constraints.
* Consults with quality assurance teams to evaluate the success of test cases and issues for all platform systems.
* Works with quality assurance teams to review documentation, address issues and support those roles within the release cycle.
* Can articulate accurately and confidentially to other product teams to solidify project coordination with release management.
* Periodically perform gap analysis on where there are communication and business flow issues between teams reside and develop solution ideas.
* Ability to work collaboratively with internal and external teams on projects.
* Ability to communicate with the release and technical staff, other project teams, and the release manager to deliver results.
* Basic understanding or willingness to learn hardware and software for technical operations and how the products work together within this industry.
* Establishes/maintains effective team communications to ensure release needs are met.
* Keeps quality assurance and program teams apprised of work progress and is proactive in communicating any concerns or opportunities for better project delivery.
* May perform other job related duties as assigned.

Experience, Education and Other Requirements

* 1-2 years of technical and/or communications experience or equivalent education.
* Strong desire to work and learn the within the IT technical operations environments.
* Experience in product coordination, product management and team collaboration highly recommended.
* IT industry and IT hardware knowledge is a plus
* Strong skills in time management.
* Excellent written and oral communication skills.
* Ability to learn and leverage new technical skills and components for understanding the overall product coordination.
* Ability to clearly communicate release rationales to other technical teams.
* Ability to develop innovative approaches to complex coordination and management problems.
* Strong desire for ownership of assigned tasks.
* Undergraduate degree.

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