Job Directory Software Engineer, Support

Software Engineer, Support
San Francisco, CA

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Job Description

What You'll Do

* Review and assess business impact of customer issues
* Investigate and identify path to resolution of the reported issues
* Reproduce and debug the issues
* Work closely with the engineers to resolve issues and escalate issues as needed be included in future patches and releases
* Test, verify and document code changes required to resolve issues
* Conduct code reviews with peers
* Document and process issue, defect, and resolution records
* Develop and communicate solutions to customers
* Setup and test demo systems for customers

Who You Are

* Solid C programming
* 4 plus years experience
* Experience with solving level 2 and 3 issues
* Familiarity with C toolchains and makefiles
* Understanding of cryptographic algorithms, PKI, X.509 certificates
* In-depth knowledge of SSL, SSH and IPsec protocols
* Experience using GitLab, ZenDesk, Jenkins
* Knowledge of tools such as Klocwork, Coverity, Codenomicon, Wireshark, gdb, tcpdump
* Experience with RTOSes and / or hardware bring up a plus
* BS degree in Computer Science/Engineering or technical discipline preferred; equivalent work experience and accreditations will be considered
* Excellent communication skills

Who We Are

* We're Agile. We are thought leaders who believe you "Never Stop Learning." We share what we learn because we're on a quest for continuous improvement. We deliver fast and iterate quickly.
* We're Gritty. We get the right things done, and do them really well. We've got grit - we roll up our sleeves and pitch in. We solve hard problems and build elegant solutions. When we stumble, we get up and get after it again.
* We're a Tribe. We are open, authentic and optimistic. We believe everything gets stronger when the right people contribute. And not only employees, but customers and partners, too. We trust and depend on each other because we have shared values and objectives. We excel as individuals and measure success as a tribe.

Mocana does not currently sponsor immigration visa applications. Applicants must be currently authorized to work in the United States on a full-time basis without sponsorship from Mocana.

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