The Office Customer Success Engineering (CSE) org is fanatically focused on customer love for Office and Office 365. The Amplify and Modern Assistance and Support Experience (MAX) groups are combined engineering and data science teams in the CSE org, architecting the system that drives customer satisfaction and engagement through getting help from support agents or community experts, or personalized help and training content.
We build large scale services serving hundreds of millions of users every month, and end-user features that blend into many aspects of the Office and Office 365 offerings. We are looking for passionate engineers who can jump in, learn new technology, and make an impact to help customer success.
As an engineer on the AMPLIFY team, you will have the opportunity to work on back-end storage where we blend in telemetry and other sources to augment the signal, on ML models to pinpoint drivers and find correlations, or on the outreach platform that interfaces with support and enables us to easily orchestrate campaigns to connect directly with customer in a personal way. You will also have the opportunity to build a full-stack web service that addresses administrator needs.
As an engineer on the MAX team, you will design, create, and run world-class services and rich UX features serving personalized help and training content to billions of customers.
If you are passionate about increasing user engagement and satisfaction and know what it takes to build a scaled service that is critical to Office and Office 365 success, this is a great opportunity to join an open, friendly, and agile team with a culture that ensures you will learn and grow fast.
* BS in Computer Science, Math, or Engineering * 2+ years of experience in a Software Design, Development, Programming or Engineering role * Must have industry experience programming in C++ or C#
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Contributing to the design, build, test and health of "Internet scale" services
Working on full-stack development - UX and business logic - for a broad set of features
Ensuring the availability and performance of Live Site and the satisfaction of our Customers
Improving incident processes including monitoring/alerting coverage, investigation tooling and reporting
Using data to identify what product investments will drive up customer satisfaction or reduce cost
Microsoft is a technology company that develops and supports software, services, and devices.