Software Engineer
Greenwood Village, CO

Job Description

Charter Communications is America's fastest growing TV, internet and voice company. We're committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter's business strategy and it's the philosophy that guides our 90,000 employees.

JOB SUMMARY

Develops, modifies, enhances and implements software systems designed to support new or existing business initiatives. Projects are usually of considerable complexity and require a strong knowledge of development tools. Works in most phases of a project and may review work of less experienced staff members. Performs maintenance and provides technical assistance and advice on existing software solutions.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently supports all efforts to simplify and enhance the customer experience

Codes and performs unit and integration testing of software to ensure proper and efficient execution and adherence to business and technical requirements

Codes, tests, and debugs new software or makes enhancements to existing software

Writes programs according to specifications

Participates in code review sessions to validate adherence with development standards

Develops and maintains technical documentation

Serves as secondary escalation point to resolve incidents and problems for production applications and web services supported by the team in accordance with identified Service Level Agreements

Collaborates with customers, internal and cross-departmental technical teams to identify software problems and communicate remediation plans

Generates a variety of complex and periodic reports and/or data through database

management, data administration and data extraction techniques

Provides general system users and management with system analysis and feedback

Influences system design by identifying and recommending design and requirements needs for software enhancements

Mentors and coaches less experienced staff

Maximizes the efficiency of the various software systems by implementing, monitoring, testing and auditing new software programs

Participates in continuous performance improvement sessions to discuss opportunities to improve processes or standards

Analyzes and resolves computer related problems by coordinating with in-house personnel to diagnose and fix operational difficulty, as well as consulting, advising and training on specialized features and functions

Follows established configuration/change control processes

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Knowledge of Voice, Data, Video, Wireless technologies

Understanding of software design patterns and principles

Ability to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system

Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations

Ability to work seamlessly within a team as well as manage individual tasks

Strong technical knowledge of Information Technology field and computer systems

Demonstrated communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholders

Creative and abstract thinking skills to envision and design innovative solutions to business opportunities and challenges

Proven ability to work independently; designing, developing and deploying solutions, and to deliver projects on time with minimal direction

Ability to listen and evaluate all opinions without bias, and contribute to a common culture of excellence

Education

BA/BS in Information Technology, Computer Science, related field or equivalent work experience

Related Work Experience

3 to 5 years' experience with DBMS

3 to 5 years' experience with coding, testing and design

3 to 5 years' experience with software development methodologies

WORKING CONDITIONS

Office environment