Software Development Engineer II Amazon
Seattle, WA

Job Description

Welcome to AWS, the world leader in cloud services! AWS is growing rapidly and new opportunities arise every day. We need to hire software engineers of all experience levels.

Our team is within the organization AWS Kumo that builds software to help customers (from startups all the way to Netflix and NASA) design and manage their AWS resources safely and effectively. The software ranges from tools that enable the support engineers to diagnose and solve customer problems to predictive algorithms that warn customers of potential hazards and inefficiencies.

Our team specifically owns exciting projects around building a humanlike conversational AI-assistant to help customers with optimizing solutions, diagnosing problems, and resolving issues in cloud services. Different from existing AI-assistants that can do only simple Q&A, our assistant will be able to chat with customers back and forth based on conversational context, and resolve issues on spot with customer's authorization. As a result, customers can receive anytime, immediate, and humanlike tech support services, which is a great alternative or supplement to the human services that usually have to let customers be queued and wait. We are obsessed with improving customer experience!

Rather than specializing in any single AWS service our team offers the opportunity to gain broad expertise across all of them. It also offers a unique opportunity to work very closely with your direct customers, Amazon Support Engineers, who are part of the same organization.

We are free to use any modern technologies. On the front-end we are building visualizations with Javascript frameworks like React, Redux and D3. On the backend we perform sever-side computations on AWS Lambda, store and manage data with services like Dynamo DB, RDS, S3, Redshift and CloudSearch. We also utilize any ML/Deep learning technologies like AWS AI service when necessary.

We are a modern team that follows the best engineering practices like Continuous Deployment, Agile Sprints, and Design Reviews.

Our org Kumo really combines the culture of a startup, the innovation and creativity of a R&D Lab, the work-life balance of a mature organization, and technical challenges at the scale of AWS. We offer a playground of opportunities for builders to build, have fun and make history. Come join us!