We are looking for innovative engineers to form the core of a newly expanding applications development team. This organization has the charter to build software that will revolutionize the AWS Support business by empowering the engineers and representatives who assist AWS' customers at all levels to provide unparalleled service and insight. Within AWS Support we are the organization charged with making the army (over 5K and growing) of engineers and agents who interact directly with AWS' customers into superheroes of technology, who provide service that is unparalleled within the industry. We build the software that makes them love their job by eliminating complex repetitive manual processes, pulling together vast amounts of disparate data to provide complete situational awareness and coordinating large scale business impacting events. Better still, they are our peers who we come to work with every day and have the opportunity to work side by side with then to understand their needs and get immediate feedback on our products.
You will own the execution of that plan, delivering applications incrementally for your customers by obsessing over their needs so that they can focus on their obsession for AWS' customers. Historically these business units have crowd sourced the tools they need; this team will use that as a starting point to pick what works and reimagine what doesn't.
As part of a newer team, you will have opportunities to mentor and coach other engineers. You will have access to Principal and Senior Engineers to help you on this new journey and grow your skills. By joining early on, you will get to influence the design choices. Do you like Python over Java or prefer Node.js to Ruby? This is your chance to make the business value case for the best technology to build with before it becomes entrenched in "what we use" or "how we do things."
Amazon is an electronic commerce and cloud computing company.