Software Development Engineer Amazon
Seattle, WA

Job Description

Would you like to be part of a team that is solving business problems through innovative technology? Would you like to know how you can use innovative technology to merge our customers' physical and online worlds into one unique and delightful shopping experience?

The Team: Amazon Books is a brick and mortar store that offers a curated selection of books and an array of Amazon devices. It is a magical experience that combines the best parts of a neighborhood bookstore with Amazon.com's low prices and the expertise of passionate, knowledgeable staff who tailor their approach to the unique needs of each customer.

This team owns the first physical Point of Sale system developed in Amazon and used across all Amazon Books stores. The focus of the team is to build and expand a state of the art, highly secure and polished Point of Sale system for Amazon Books.

The ideal candidate is excited by technology, passionate about learning and should view every customer interaction as an opportunity to create an exceptional customer experience. Everyone on the team needs to be entrepreneurial, excited to work in a "green field", wear many hats and work in a highly collaborative environment that is more startup than big company.

As a Support Engineer, you will be responsible for the design, development and launch of new skills and capabilities. We are growing this new team and are looking for talented engineers.

Some of the key job functions:

* Understand high-level technical aspects of existing systems and services.
* Provide support of incoming tickets, including extensive troubleshooting tasks.
* Work on operations and maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, with the potential for Java based projects.
* Software deployment support in staging and production environments.
* Develop tools to aid operations and maintenance.
* System and Support status reporting.
* Ownership of one or more Digital products or components.
* Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
* Work with Development teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.