Job Directory Siteminder / Ping Access - IAM Production Support

Siteminder / Ping Access - IAM Production Support
Addison, TX

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Job Description

Job Description:

Position is a shift member of the IAM Production Support team responsible for administration and support of production Identity & Access Management solutions.

* Experience supporting SiteMinder R12, PingAccess, CA Directory Services, Ping Identity Federation, and Sailpoint.
* Experience in supporting complex PKI infrastructure.
* Strong understanding in integrating SSO with externally hosted vendor (3rd party) applications using SAML and OAuth with Ping Identity Federation.
* Should exhibit disciplined, process-driven and result oriented approach in daily activities.
* Production support experience with ITSM solutions (Remedy) including Incident Management, Problem Management, and Change Management.
* General knowledge and understanding of UNIX, Linux, and WinTel operating systems.
* Demonstrates ability to work as an individual contributor in a global team environment.
* Strong understanding of server patching process and solutions (Scanning, Patching, Reporting)
* Open to work in shifts and weekend to support 24*7 production support.

Global Technology & Operations application support role responsible for Identity & Access Management applications in the Global Information Security line of business.

Required Job Skills:

* College degree, specialized training, or equivalent work experience.
* Should exhibit disciplined, process-driven, and results-oriented approach when providing support.
* Exceptional at aggregating and analyzing logs, either through shell commands or via Splunk.
* Able to troubleshoot and analyze HTTP traces.
* Familiarity with both the Unix and Windows Operating Systems.
* Ability to understand and utilize various programming or scripting languages such as shell scripting, perl, powershell.
* Basic knowledge of SSL/PKI
* Knowledge of LDAP and Active Directory services.

Required Soft Skills:

* Adequate verbal and written communication skills
* Demonstrates ability to work as an individual contributor in a global team environment.
* Capability to handle multiple communication channels during production issues.
* Willingness to assist with and own the drafting of technical documentation.

Desired Skills:

* Experience supporting Web Access Management solutions, such as Ping Access or CA SiteMinder
* Experience supporting Federated IAM protocols, such as SAML, OAuth, OpenID Connect
* Experience with Apache and IIS solutions
* Database and SQL knowledge
* Experience supporting Directory Services infrastructure
* Experience supporting PKI Infrastructure
* Understanding of the OSI model
* Knowledge of the Software Development Life Cycle
* Familiarity and understanding of high-availability environments (AppViewX)
* Application monitoring solutions such as AppDynamics and IntroScope
* Security+ and CISSP certifications or similar
* 5+ Experience supporting Web Access Management solutions, such as Ping Access or CA SiteMinder
* 2+ Experience supporting Federated IAM protocols, such as SAML, OAuth, OpenID Connect

We're a culture that….

* Knows diversity is broader than gender, race and origin.
* Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
* Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
* Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
* Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
* Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
* Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Posting Date: 06/13/2019

Location: Chicago, IL, 135 S LA SALLE ST (IL4135), Addison, TX, BUILDING I, 16001 N DALLAS PKWY, - United States

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

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