Job Directory Shared Services Tech Lead

Shared Services Tech Lead
Arlington, VA

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Job Description

The OPTED Business Lead plays an integral role in leading firm-wide change through the development and operation of an integrated shared services program and function. You will lead the development and continuous refinement of the OPTED integrated business solutions development plan. You will drive growth and ensure a consistent, best-in-class experience for the shared services customer. As the Executive Lead you will be accountable for the process, which identifies key opportunities and gaps in the core business areas, ensuring alignment of resources and delivering on proven methodologies to ensure requests are properly solutioned. You will work directly with asset/product owners to understand their need and then to build and deliver a compelling solution that leverages the shared services business platform.

Work you'll do

* Refine and execute the shared services strategy and drive transformation at the tactical level as a dedicated hands-on Continuous Improvement expert
* Advise and collaborate with Product Asset Owners to facilitate engagement with resources needed to execute on the product development lifecycle, including such resources as guidance on Intellectual Property, developing an approach for product pricing, etc.
* Must be able to interact and build strategic relationships across the different key areas of: intellectual property, legal and risk compliance, marketing and sales enablement, market and competitor analysis, pricing and measurement, vendor alliances and talent sourcing
* Build out a project-tracking dashboard that shows status, metrics, and results of service requests
* Establishes contacts and manages relationships with internal partners and external clients to drive best in class service and cost savings
* Directs strategic, tactical and operational planning for the business shared services
* Strong interpersonal skills supporting collaboration, negotiation, and teamwork with a diverse group, able to command a presence with internal colleagues and customers
* Comfortable in a fast-paced, entrepreneurial, service-minded, mission-based organization
* Ability to multi-task and work autonomously while under substantial schedule and performance pressure
* Solutions-oriented mindset


Minimum Requirements:

* Bachelor's Degree in Marketing, Business Administration or related field
* 10+ years' experience as project manager, delivering complex integrated business application projects in a shared service environment
* 8+ years' experience with shared services functions; managing people, process, and technology in a shared service environment; and providing shared services to multiple stakeholders in a large organization with a strong internal control environment
* 6+ years' supervisory experience with proven skills in the areas of motivation, employee development and change management. Able to communicate expectations, monitor and manage performance, provide appropriate recognition and rewards, and provide constructive feedback
* Strong collaboration skills and the ability to create, build, and manage effective strong business relationships with cross-functional partners at all levels throughout the organization to drive change and continuous improvement.
* Experience standing up an integrated shared service program, with demonstrated thought leadership in the Innovation, Business, Collaboration, and Technology space
* Strong critical thinking and organizational skills; ability to synthesize data to identify opportunities, define strategies, and prioritize solution development and/or delivery, as well as the ability to adapt quickly to changing environments

Preferred Requirements:

* PMP certified with current credentials
* Previous strategic consulting experience

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: E19ROSSMRG002-SS


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