Job Directory ServiceNow Program Manager

ServiceNow Program Manager
Chicago, IL

Companies like
are looking for tech talent like you.

On Hired, employers apply to you with up-front salaries.
Sign up to start matching for free.


Job Description

Program Manager: ServiceNow

Location: Chicago

Duration: Long Term

CAI is looking to hire a full-time Program Manager with recent ServiceNow oversight, implementation, support, integration experience in Chicago, IL. The Program Manager will be responsible for the following: Responsibilities:

* Performs individual and team assessments for performance, advancement and improvements across CAI personnel and client key vendors including other ServiceNow partners
* Efficiently identifies and solves project issues including appropriate escalation with request for management action from CAI and client
* Demonstrates leadership to define project risk
* Develop Requests for Proposals (RFP) for outsourced services
* Designs and maintain technical and project documentation with experience using ServiceNow PPM
* Runs complex projects/programs from design and development to production go live and ongoing support
* Defines requirements and plan project lifecycle deployment including resource planning, estimating, actual versus budgeted time and change orders to address scope adjustments
* Assigns resources and sets schedule for project/program implementation
* Create strategies for risk mitigation and contingency planning
* Plans and schedules project deliverables, goals, milestones
* Reports project status, program results and facilitates quarterly business reviews with peer relationship with client platform owner


* Effective leadership, interpersonal and communication skills
* The ability to command respect and to create a sense of community amongst the members of the project teams
* Good knowledge of techniques for planning, monitoring and controlling programs
* Sound business case development and approvals skills
* Good understanding of the procurement process including negotiation with third parties
* Good knowledge of program and project management methods including PMP
* Good knowledge of budgeting and resource allocation procedures
* Sufficient seniority and credibility to advise project teams on their projects in relation to the program
* The ability to find ways of solving or pre-empting problems
* Strong organizational, presentation, and customer service skills

Physical Demands

* Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
* Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
* Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

If you are interested in this position, please apply using the "Apply " option. If you have questions, or would like to speak with a Recruiter directly, send an email to the contact person below and note the job identification number in the subject line.

Gail Rolls

Talent Acquisition Manager


Let your dream job find you.

Sign up to start matching with top companies. It’s fast and free.