CAI is looking to hire a full-time Program Manager with recent ServiceNow oversight, implementation, support, integration experience in Chicago, IL. The Program Manager will be responsible for the following: Responsibilities:
* Performs individual and team assessments for performance, advancement and improvements across CAI personnel and client key vendors including other ServiceNow partners * Efficiently identifies and solves project issues including appropriate escalation with request for management action from CAI and client * Demonstrates leadership to define project risk * Develop Requests for Proposals (RFP) for outsourced services * Designs and maintain technical and project documentation with experience using ServiceNow PPM * Runs complex projects/programs from design and development to production go live and ongoing support * Defines requirements and plan project lifecycle deployment including resource planning, estimating, actual versus budgeted time and change orders to address scope adjustments * Assigns resources and sets schedule for project/program implementation * Create strategies for risk mitigation and contingency planning * Plans and schedules project deliverables, goals, milestones * Reports project status, program results and facilitates quarterly business reviews with peer relationship with client platform owner
* Effective leadership, interpersonal and communication skills * The ability to command respect and to create a sense of community amongst the members of the project teams * Good knowledge of techniques for planning, monitoring and controlling programs * Sound business case development and approvals skills * Good understanding of the procurement process including negotiation with third parties * Good knowledge of program and project management methods including PMP * Good knowledge of budgeting and resource allocation procedures * Sufficient seniority and credibility to advise project teams on their projects in relation to the program * The ability to find ways of solving or pre-empting problems * Strong organizational, presentation, and customer service skills
* Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards * Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. * Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
If you are interested in this position, please apply using the "Apply " option. If you have questions, or would like to speak with a Recruiter directly, send an email to the contact person below and note the job identification number in the subject line.
Talent Acquisition Manager
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