ServiceNow Implementation Specialist
Chicago, IL

Job Description

Are you energized by helping organizations protect their data and build client trust? Do you want to work in one of the world's largest holistic internal cybersecurity organizations? If you're interested in proactively preventing, detecting, and responding to cyber attacks across a complex global footprint, then Deloitte Global could be the perfect place for you. We're looking for an analytical thinker passionate about cybersecurity to join our team.

In Global Technology Services (GTS), we make an impact by providing leading edge technology products and support to the entire Deloitte organization. We offer innovative technology solutions that cross borders and help Deloitte deliver and connect with their clients, their communities, and one another in ways they never thought possible.

The successful ServiceNow Implementation Specialist is to design, develop and implement solutions within the ServiceNow platform that underpin the business, compliance, risk and security processes internally in Deloitte. The role sits within the Service Enablement Team and is tasked with delivering solutions that integrate various enterprise systems in a hybrid cloud environment. Our team provides solutions across the entire ServiceNow platform which gives you the opportunity to grow your skillsets.

* Brimming with exceptional ServiceNow development and/or implementation experience?


* We're looking for a sharp analytical thinker who's adept at ServiceNow implementation and configuration with a focus on holistic solutions across the suites within the platform


* Are you looking to grow your ServiceNow experience outside of ITSM?



Work you'll do:

You will be tasked with delivering solutions that integrate various enterprise systems in a hybrid cloud environment. This opportunity requires advanced implementation and development skills within the ServiceNow platform that enable the individual to deliver a high level of service to meet the expectations of the business. This role will focus on implementations within the ServiceNow suites, however previous experience in other areas of the platform will help you as a candidate be successful once trained in these newer applications if there is relevant work experience.

Responsibilities:

* In this interesting and diverse role, you'll perform development and implementation roles within a diverse team to meet needs across the ServiceNow platform including opportunities in areas within ITSM, Security Operations, IT Business Management and Governance, Risk & Compliance


* You'll use or develop skills in a wide variety of new and emerging technical areas to meet our needs in a globally distributed environment


* As part of a broader ServiceNow Implementation team you will have the opportunity to work on a variety of other initiatives as a contributor or leader in the areas integrations and development depending on the work available and your areas of interest


* You will have the opportunity to interact with management and leaders in a global environment from multiple countries and varied business areas across our organization


* If you are looking to expand your development skillset into new and exciting areas of ServiceNow in a globally diverse team, then we are looking for you!



What you'll be part of - our Deloitte Global culture:

At Deloitte, we expect results. Incredible-tangible-results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Who you'll work with:

The Deloitte Global Cybersecurity function is responsible for enhancing data protection, standardizing and securing critical infrastructure, and gaining cyber visibility through security operations centers. The Cybersecurity organization delivers a comprehensive set of security services to Deloitte's global network of firms around the globe.

#GLBGTI

To be considered for this role, there are certain qualifications you'll have to have. And others that would be really, really nice.

Required:

* Minimum 5-8 years of experience in ServiceNow or related platform


* ServiceNow System Administration or Certified Implementation Specialist certification


* Experience running/leading ServiceNow implementations on the platform including managing interactions with customers and handling escalations


* Experience in Web development languages, specifically JavaScript, XML, AngularJS, Bootstrap, and HTML/CSS


* Experience in Web Service integrations using SOAP and REST


* Understanding and willingness to participate in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production


* Experience administering a ServiceNow instance including managing the overall security of the platform, configuring Service Level Agreements (SLAs), developing workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions


* Developing, designing, configuring and rollout of new application modules, workflows and catalog requests


* Exposure to automation technologies to accomplish IT Infrastructure management activities, IT Security Operations, such as vulnerability patch deployment, threat identification by utilizing ServiceNow or third party Orchestration tools.


* Excellent communication and presentation skills to all levels within an organization



Education and experience

* Bachelor's degree in Computer Science, Business Information Systems or relevant experience and accomplishments.



Preferred:

* Experience in working in a large global organization


* Good understanding of risk & compliance is an asset for the candidate including processes such as internal audit, compliance to industry standards and security frameworks


* ITIL Foundations or Expert Level certification is an asset


* Prior experience in a matrix management style organization


* Experience in the Now platform outside of ITSM



How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte's Total Rewards program reflects our continued commitment to lead from the front in everything we do - that's why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Disclaimer: Nothing in this job description/posting shall constitute an offer or promise of employment. If you are not reviewing this job posting on our Careers' site (jobs2.deloitte.com) or one of our approved job boards we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at jobs2.deloitte.com

Requisition code: DE19USAGTS004FF1803

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