ServiceNow Developer
Rosslyn, VA

Job Description

Overview

Acuity, Inc. is looking to hire ServiceNow Developers. You will be working with a wonderful team of experienced developers as well as a reporting and process team. This position will be located in Rosslyn.

In return, Acuity, Inc. offers great growth opportunities and training program.

Acuity, Inc. is a leading management and technology consulting firm that specializes in serving the federal government. Our innovative, collaborative and rewarding work environment has earned repeat honors from the Washington Business Journal's Best Places to Work and SmartCEO Corporate Culture awards.

Responsibilities

* Configures, and customizes software solutions using the ServiceNow platform, with specific knowledge of the ServiceNow platform features and IT Service Management application modules.
* Helps support and validate ServiceNow upgrades and patches
* Leverages agile methodologies to design, build, test, and implement solutions based on customers' requirements
* Assists in defining user requirements and user stories within the ServiceNow platform and ITSM modules
* Designs and provides software solutions in ServiceNow ensuring the process flow of the ITSM modules addresses user needs, and developing scoped applications where appropriate to meet business process requirements
* Documents designs and coding changes
* Troubleshoots reported bugs or errors using logging
* Packages coding changes for releases and migrates code and configuration changes between applicable environments, e.g., development, test, and production
* Provides the Operations and Maintenance Team system support, as needed
* Performs standard administration system configuration
* Works as part of a team on client engagements

Qualifications

Minimum Qualifications

* Bachelor's degree in Computer Science or Information Systems (or equivalent related field experience)
* 3+ years experience working with ServiceNow ITSM
* Experience with ServiceNow development tools
* Experience with javascript
* Strong problem-solving and troubleshooting skills
* Clearable; i.e., able to obtain a U.S. Security clearance

Desired Qualifications

* Training courses/certifications in ServiceNow
* Knowledge of partner products integrated with ServiceNow
* ITIL® Foundations and intermediate certifications
* Strong written and oral communication skills
* Prior experience in a consulting environment
* Knowledge of other ServiceNow applications especially SecOps, ITBM, and ITOM.

ADDED BONUS: Advanced (postgraduate) degree, experience with MS SharePoint, MS Office, MS Project, Configuration Management Database (CMDB), Discovery, Service Mapping, Service Portal, MSP-IT and or Agile Processes, working knowledge of client

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