ServiceNow Administrator CIVP6
Mclean, VA

Job Description

DivisionCivilian - E3/Sentinel's Civilian Division employees support clients across the Department of Commerce, Department of Justice, Department of Transportation, General Services Administration, National Institutes of Health, and more. We enable our employees to use innovative technologies, proven best practices, and efficient processes to provide exceptional service to our Federal clients. With careers in IT program management, acquisition and category management, shared services planning, and education and training, our employees can advance their careers, collaborate with their teams, and deliver excellent mission results. Position Overview

The ServiceNow O&M Consultant is responsible for supporting our customers in operating their ServiceNow solutions, configuring changes and enhancements to their implementation, supporting upgrades of the customer ServiceNow instance, providing system administration services for the customer's ServiceNow instance, and identifying opportunities to extend the customer's ServiceNow platform to address new needs.

Responsibilities

* Performing daily administration, troubleshooting and resolution for one of more ServiceNow environments on behalf of Sentinel's customers
* Analyzing, logging and estimating all requests for incident assistance, enhancements and maintenance
* Configuring ServiceNow applications to support customer enhancement requests
* Incident Management/Defect resolution support and escalating application defects to Sentinel's ServiceNow practice, as needed
* Performing regular environment maintenance
* Reporting and dashboard development
* Performing data imports
* Escalating advanced scripting and development tasks to ServiceNow practice team members as needed.

Required Qualifications

* 2 years of experience in overall service management with a strong working knowledge of various ServiceNow applications such as Service Desk, Change Management, Asset Management, CMDB, Knowledge Management and Service Catalog/Service Request Management
* Good analytical and problem solving skills to resolve technical issues
* Minimum one year of hands-on experience administering ServiceNow
* Two years of experience using JavaScript, XML, and HTML preferred
* Must be adaptable to work in a varied, fast paced environment; to work both in collaboration with team members and alone; and to work at customer sites, our sites, or your home.
* Good analytical and problem solving skills to resolve technical issues
* Excellent communication skills and the ability to work with business partners

Preferred Qualifications

* Trade school certification in software development preferred
* ServiceNow CSA or commitment to pass this certification within 30 days.

E3 Sell (Select the Only Available Option)E3/Sentinel is a mission-focused services and solutions company that specializes in helping federal clients solve their most challenging business problems. Our motivated and technology-enabled workforce utilizes proven management and technical consulting practices and applies agile principles and data-driven decision making to enable our clients to better meet mission requirements. We create significant value for our clients by bringing subject matter expertise across the federal marketplace in the disciplines of Acquisition Lifecycle Management, Program Management Support Services, Systems Engineering and Technical Assistance, and Facilities and Engineering Management. Excellence, Accountability, Community, Humility and Integrity are the core values of E3/Sentinel. We are recognized leaders in the management consulting community as trusted partners to federal agencies and to industry. We are an organization that offers both our employees and clients an exceptional experience; our culture is contagious, and we always maintain a genuine reputation. EEO Statement (Select the Only Available Option)E3/Sentinel is an equal opportunity employer and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) federal contractor. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. E3/Sentinel hires and promotes individuals solely on the basis of their qualifications for the job to be filled.