Service Now Administrator
Carlsbad, CA

Job Description

Service Now Administrator

Location: Carlsbad, CA

Duration: 11 months

Description:

* The ServiceNow Administrator is a self-starter who troubleshoots and provides support all areas of the platform with a special focus on the HR Service Delivery module. The Administrator has strong soft skills and is able to provide technical assistance as required with colleagues across the globe.

Responsibilities:

* Design, Development and Implementation of ServiceNow including, but not limited to: core setup, workflow administration, reporting, and data imports/exports
* Design, Development and Implementation of the HR Service Delivery module including: Case and Knowledge management, Employee Service Portal, Employee Document Management, chat, search, and Enterprise onboarding and transitions
* Performs basic configurations of Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, ACLs, Client Scripts, workflows, custom tables, reports, etc.
* Reviews proposed designs with platform owner, architect, and development lead to ensure adherence to technical design guidelines
* Attends daily scrum calls and provides updates, escalates road-blocks and issues, and asks questions
* Stays current on ServiceNow products and applicable integrated technologies.
* Works closely with ServiceNow functional team to ensure break fix solutions meet technical guidelines
* Responsible for on-call application support
* Contributes to application and platform upgrades
* Loads, Modifies, and maintains data between ServiceNow and other platforms
* Creates ServiceNow reports and dashboards
* Accountable for incident and request SLAs for the ServiceNow Platform
* Provides consultative troubleshooting leadership via phone, email, conferences with colleagues across the globe

Preferred Background:

Certified ServiceNow Administrator

Certified ServiceNow Implementation Specialist

3+ years working in ServiceNow Environment

Experience implementing and supporting the HR Service Delivery module within Service Now, including Case management, knowledge management, Employee Service Portal, Enterprise onboarding and transitions

Experience supporting ServiceNow at a company operating in Workday HCM environment

Scripting (JavaScript, AngularJS, HTML, CSS, Jelly) and Rest API experience preferred

Experience with middleware and discovery technologies

Skill/Experience/Education:

Service Now Administrator

Desired:

Contingent Hourly (CWHR)-TEM.CWHR. A00