Service Now Administrator Req I D
The ServiceNow Administrator is a self-starter who troubleshoots and provides support all areas of the platform with a special focus on the HR Service Delivery module. The Administrator has strong soft skills and is able to provide technical assistance as required with colleagues across the globe.
Design, Development and Implementation of ServiceNow including, but not limited to: core setup, workflow administration, reporting, and data imports/exports
Design, Development and Implementation of the HR Service Delivery module including: Case and Knowledge management, Employee Service Portal, Employee Document Management, chat, search, and Enterprise onboarding and transitions
Performs basic configurations of Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, ACLs, Client Scripts, workflows, custom tables, reports, etc.
Reviews proposed designs with platform owner, architect, and development lead to ensure adherence to technical design guidelines
Attends daily scrum calls and provides updates, escalates road-blocks and issues, and asks questions
Stays current on ServiceNow products and applicable integrated technologies.
Works closely with ServiceNow functional team to ensure break fix solutions meet technical guidelines
Responsible for on-call application support
Contributes to application and platform upgrades
Loads, Modifies, and maintains data between ServiceNow and other platforms
Creates ServiceNow reports and dashboards
Accountable for incident and request SLAs for the ServiceNow Platform
Provides consultative troubleshooting leadership via phone, email, conferences with colleagues across the globe
Certified ServiceNow Administrator
Certified ServiceNow Implementation Specialist
3+ years working in ServiceNow Environment
Experience implementing and supporting the HR Service Delivery module within Service Now, including Case management, knowledge management, Employee Service Portal, Enterprise onboarding and transitions
Experience supporting ServiceNow at a company operating in Workday HCM environment
Experience with middleware and discovery technologies
Mandatory: Service Now Administrator
Desired: Contingent Hourly (CWHR)-TEM.CWHR.A00