Service & Interaction Designer - Fjord
New York, NY

Job Description

Organization: Accenture Digital

Location: New York, 155 6th Avenue

Travel: 50%

Level: L10 (flexible)

Career Track: Client Delivery & Operations

Recruiter: lindsay.m.fisher@accenture.com

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world's largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Accenture Digital

The digital revolution is changing everything, transforming how we work and play. Are you reacting to the disruption each day or are you leading the way as a digital disrupter? Accenture Digital is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries. At the forefront of digital, you'll create it, own it and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises. Join us and become an integral part of our experienced digital team with the credibility, expertise and insight clients depend on.

Accenture Interactive

Accenture Digital is powered by three practices - Interactive, Mobility and Analytics. Accenture Interactive helps the world's leading brands delight their customers and deliver superior business performance and customer experiences. As part of Accenture Interactive Platforms & Products, you'll balance art and science to create award-winning digital experiences for today's connected consumers through integrated and dynamic solutions that incorporate strategy, marketing, creative and technology.

Thanks to a unique partnership with Accenture Interactive, we're able to do work that changes the world and Fjord is always looking for kindred spirits. Digital is no longer the centerpiece of brand experience; the emphasis is shifting onto how best to use it as an invisible enabler of physical and sensory experiences. As interactions with users evolve from periodic engagements via a screen to consistent, connected experiences, organizations must create new services that are deeply integrated in the physical world.

We are a family of Fjordians, our living culture and borderless playground provide us with space to thrive, following simple core values that inform everything we do. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.

At Fjord, Service & Interaction Design are at the heart of our design process. Our Service & Interaction Designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences from service design to digital product creation.

You will support and provide thought on all aspects of Service/Interaction Design, be integrated in Service/Interaction Design efforts on our most ambitious work. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love.

Unleash the Fjordian inside because you are…

* Naturally engaging people at a deep level whether observing or interviewing customers, working with fellow team members, clients and channeling the inner creative


* A visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team


* Comfortable with ambiguity in a fluid organization


* Ready to collaborate on products and services that change the way our clients do business creating service at scale


* Passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery





Role Description

A professional in this position, at this level within Fjord Accenture Interactive has the following responsibilities:

* Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design
* Support Interaction Design activities and research-based design practice at a project level
* Explain, discuss, and justify design decisions with team eloquently including effective feedback and direction
* Help to evolve the Interaction Design practice, pulling in state of the art methods from external and internal expertise
* Frame design solutions and explain thinking and rationale in a compelling way and lead the communication of research findings, conceptual ideas, detailed design, and design rationale
* Publish articles, books, and other media on behalf of Fjord